Michael Conrad, an experienced professional with over 30 years of expertise in Client Delivery, Service Management, and Program Management has made significant contributions to several organizations throughout his distinguished career. He has excelled in developing Service Now, Client Delivery, DR, audit compliance, Transition & Transformation, and other areas.

Michael Conrad has pursued several academic programs and certifications, including SDLC Certification at SHL Systemhouse, ITSM Certification Masters at SHL Systemhouse, ITIL v4 Foundations at Udemy Alumni, Lean Six Sigma, Yellow Belt at Lean Methods Group, and a two-year program in Computer Processing and Application Programming at Nova Scotia Community College.

Throughout his career, Michael Conrad has worked with renowned organizations such as Unisys, Amazon, Early Warning®, Milestone Technologies, IBM, APL Logistics, NTT DATA, Dell, HP, EDS Corporation, MCI Systemhouse, SHL Systemhouse, Central Guarranty Trust, and Nova Scotia Provincial Government.

Michael Conrad has a membership in Service Management MIM at Unisys and holds experience in Senior Consultant at Freelance, Change and Incident Management (ITSM) at Early Warning®, Transition & Transformation at Milestone Technologies, Inc., Service Availability Manager at IBM, Senior Service Delivery Manager at APL Logistics, Director/Client Delivery Executive at NTT DATA, Inc. and Dell, Service Delivery Manager/Technical Services Lead at HP, Senior Client Services Representative at EDS Corporation, Senior Information Technology Project Manager at MCI Systemhouse, Senior Service Delivery Manager at SHL Systemhouse, Network Operator at Nova Scotia Provincial Governmentt.