University of California, Irvine - The Paul Merage School of Business

Dana Hills High School

Logistics Analyst at Houzz

Costa Mesa, California, United States

- Develops and maintains internal Logistics and shipping carrier dashboards ranging from monitoring department KPIs, invoice auditing, order analyses, and ad hoc projects; data and reporting are visualized using Tableau.

-  Analyzes past and current shipping data for discrepancies and to ensure profitability. In-transit freight reports and other data sources are used to search for anomalies that lead to unprofitable products due to shipping expenses.

-  Analyzes and reviews EDI 214 data to improve accuracy with shipping carriers and to further develop the invoicing review process.
            

    
    

    
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Houzz

Logistics Analyst

- Responsible for handling the complete data life cycle for client accounts; captures and models data using Alteryx and visualizes data using Tableau.

- Develops and maintains client-facing and internal dashboards used in routine reports; creates dashboards using mock data for business development and sales department.

- Identifies trends and makes recommendations for resolution of issues or areas of improvement in data and reporting quality and new opportunities.

- Collaborates with the marketing department to research areas of interest in retail, such as different product segments, innovations in technology, and disruptions in the market, to create infographics, blog articles, RFPs, and various presentations.

- Writes weekly insights article based on research of retail trends and innovations for the company blog; creates weekly email newsletters from the research and distributes via MailChimp. Presents a ‘retail update’ segment during the weekly status of operations meeting for all corporate employees.
            

    
    

    
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BDS Connected Solutions, LLC.

Business Intelligence Analyst

- Creates and updates merchandising call forms used by the field in order to complete requirements set by the client.

- Works alongside the Client Service Manager to meet client goals by being the direct point of contact for field operations management.

- Monitors the field team’s performance to confirm that client objectives are met within the given time frame.

- Produces an Excel report from pulled data to provide an accurate representation of the client’s products in multiple retailers.

- Reviews trends in order to identify products that have repeating issues and presents recommendations to client.

- Participates in the Social Steering Committee, a community outreach program, to obtain vendors for various events and collaborates with the marketing team on execution. 
            

    
    

    
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Merchandising Results Specialist

- Facilitated the construction and personalization of websites for real estate agents, ensuring the website reflected the real estate agent’s brand.

- Created and distributed email marking pieces that corresponded with the look and feel of client’s website. Marketing pieces range from open houses, newsletters, new listings, and sold properties.

- Helped identify and resolved malfunctions pertaining to the website editing system and other IT related issues for clients that called into Technical Support.

- Directed, supported, and trained other Technical Support Representatives as a mentor and subject matter expert in managing escalated issues.

- Assisted upper management to discover programming inaccuracies caused by technical bugs; reported to management to determine resolution of the issues.

- Conducted one-on-one phone and online class webinar trainings to new clients and employees alike.
            

    
    

    
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Superlative Inc

Technical Support Specialist

- Engaged with guests to ensure a worthwhile experience through excellent guest service: handled guest concerns and complaints, answered questions, and guided guests around the resort.

- Worked closely with a team of over 100 cast members to assure efficient and smooth operation of the resort.  I have extensive knowledge of Magic Kingdom hours, attractions, dining, and monorail system as well as the Polynesian’s room locations, show times, and restaurant menus.

Walt Disney World

Intern

- Supported new students at the University of California, Irvine with schedule planning and preparation and provided insight to new student activities and orientation.

- Acted as a resource to matters regarding registration for classes, major declaration, and StudentAccess website navigation during registration periods.

- Prepared and facilitated individual sessions and workshops focusing on study skills, exam preparation, and time management.

UC Irvine

Peer Advisor, Student Support Services

- Guided patrons through extensive food and wine lists while giving recommendations about various types of wine and menu items.

- Learned the ability to interact with many personality types simultaneously and worked with people from different backgrounds and cultures.

- Answered phones, made reservations using OpenTable software, and greeted, seated, and said goodbye to patrons.

Shasta Catli