Howard College

Water Valley High School

Jr. Lab Operations Engineer at Trend Micro

Round Rock, Texas, United States

Systems administrator responsible for assisting the Lab Manager with ensuring continuous readiness and availability of the Customer Support and Education Technical Labs. Responsibilities include:• Racking/unracking enterprise class data center network and server equipment.• Routing basic data center cabling• Labeling of connections, cables and associated servers and networking equipment.• Configuration and maintenance of security, network, storage and server equipment under the oversight of the Lab Manager• Maintaining security and regulatory compliance of servers, storage and related infrastructure• Helpdesk ticket management• Inventory management and procurement• Developing and maintaining supporting documentation for infrastructure• Virtualized infrastructure administration and maintenance in VMWare, Azure, and AWS environments

Trend Micro

Jr. Lab Operations Engineer

Responsibilities include environment design and build out, systems and product installation, writing documentation, on call/after-hours support work as needed for urgent escalations, off-peak systems maintenance, etc.  Work with Development and Testing team to provide infrastructure support and build out physical/virtual servers as needed.•	Responsible for deploying, managing, and maintaining VM’s for various projects/tests with various OS and software requirements, Windows XP-10, Server 2012-2016, various Linux distributions.•	Responsible for deployment of new hardware including initial OS install, update, and configuration.  Setup and configuration of Dell iDRAC and installing Centos7, ESXi 5.5/6/6.5, and Windows Server. •	Upgraded environment of 80+ hosts from ESXi and vCenter 5.5 to 6.5 and some 6.7.•	Provides operational / Engineering support for onsite and remote infrastructure.•	Responsible for day to day activities, project work and capacity management for hardware located in onsite test lab and remote data center.•	Troubleshoot server hardware and software component failures and hardware repair and replacement.•	Install and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.•	Responsible for Veeam Backup audit and daily backup reporting.  •	Managing work and priorities through Jira and ManageEngine ServiceDesk software. •	Server CMC/iDRAC firmware/bios and host OS maintenance and upgrades.•	Monitoring system health and capacity through SolarWinds, Zabbix, Nagios, Dell Open Manage Engine, and vSphere/vCenter.•	Setting up DNS entries and adding systems to various monitoring platforms. •	Installation and configuration of Linux Mail Server for testing.  •	Using Active Directory to create and manage security groups and system accounts.•	Responsible for documentation for various tasks using Sharepoint/Confluence.

NSS Labs

Technical Operations Engineer/VMware Systems Engineer

Contributes to all facets of the IT strategy with emphasis on user management, data management, endpoint virtualization, security, and encryption. Responsible for consulting division management regarding technology for both hardware and software business needs. •	Responsible for identifying and planning future strategic initiatives and improvements related to hardware, software, and virtualization.•	Leads and participates in writing and reviewing documentation while enhancing existing policies and procedures to ensure user and company goals and requirements continue to be met.•	Identify and resolve system defects in order to provide continuous business operation•	Constantly interact with division management discussing changes and requirements to promote an environment with improved productivity.•	Served as primary project liaison for group during new software/hardware deployments.•	Assisted in design and deployment of new VMware View Virtual desktop environment.•	Responsible for testing and selection of endpoints used for VMware View access including repurposed desktops and zero clients.•	Successfully configured many different virtual desktop templates for use in multiple business units.•	Use of VMware ThinApp for deployment of various non-standard applications.•	Assisted with growth of VMware View environment from a pilot group to several hundred users, while also building in the flexibility to grow to over 4,000 users with only the addition of hardware. •	Responsible for managing and maintaining enterprise print server.•	Contribute effectively as a team member; taking ownership of individual assignments and projects•	Voluntarily functions as task, project or team leader when needed or assigned.•	Communicate effectively both orally and in writing to technical and non-technical audiences•	Identify and contribute to continuous process improvement•	Provide technical insight and training for interns and company associates

AmerisourceBergen

System Information Administrator

Contributes to all facets of the IT strategy with emphasis on user management, hardware, and software configuration and installation.  Primary organizational interface with vendors providing internal analysis and support for equipment under warranty.  Responsible for the onboarding, off-boarding of associates' computer and other equipment.•	Dedicated VIP support technician for executives, including Presidents, CEO, CIO, VP's, and Directors.•	Acted as lead technician responsible for providing 2nd and 3rd level support for over 2,000 desktop and laptop users, while personally processing upwards of 150 service requests each month.•	Identify and resolve system defects in order to provide continuous business operation•	Constantly interact with division management discussing changes and requirements to promote an environment with improved productivity.•	Testing of new technology to reduce the likelihood of incompatibilities when such technology is implemented•	Provide technical insight and training for interns and company associates•	Contribute effectively as a team member; taking ownership of individual assignments and projects•	Communicate effectively both orally and in writing to technical and non-technical audiences •	Identify and contribute to continuous process improvement •	Tracking service requests through ticketing systems

Customer Implementation Specialist

Part of a team serving as the single point of contact providing request and incident management and monitoring services.  Responsible for monitoring networks for conditions that could degrade service to the customers and infrastructure.  Served as a point of contact for any issues related to access doors, badge readers and badges, including the creation and distribution of badges.  Responsible for the onboarding, off-boarding and transferring of associates’ accounts.•	Top performer in first-call resolutions•	Consistently one of the leaders in emails handled and calls taken•	Assisted in documenting policies and procedures for the team•	Proficient with all aspects of the Service Desk on all shifts•	Performed daily and weekly system backups on the AS400 •	Monitoring financial EDI transactions and batch processing•	Tracking service requests through ticketing systems•	Responsible for training new associates in the Service Desk

Marshall Lowry