Alex Zimmer is a highly qualified professional with a diverse background in project management, technical support, and research writing. With a Master's degree in English Literature from The University of Kansas, Zimmer has a deep knowledge of Victorian-era British literature and the Gothic novel. Zimmer's experience includes managing teams and operations, providing technical solutions for software, conducting research and data analysis, as well as writing, revising, and editing for various audiences. Zimmer's ability to tailor messages for specific audiences, develop training programs, and provide instruction makes Zimmer a highly sought-after professional in their field. Previously, Zimmer worked at SMG (Service Management Group) in several positions such as Manager, Operations, Solution Manager, Senior Solution Analyst, and Solution Analyst. Zimmer also worked as a Graduate Reference Specialist and Graduate Teaching Assistant at The University of Kansas.