Thomas Nilsson is a seasoned leader and manager with over 20 years of experience in the BPO industry. He possesses a strong background in managing customer service teams, technical support teams, and sourcing teams, with a proven track record of delivering exceptional results. He also has a good understanding of LAN, WAN, WLAN, and voice, having worked heavily in the telecommunications industry. He has coached and developed many teams in successfully delivering their required tasks with a 'WE mentality to gain optimal success. His specialties include taking ownership, driving incident management, training, coaching, support readiness, linguistics, budgeting, reporting, personnel management, risk management, networking, steering projects, change management, proactive problem identification, self-initiative, and always looking at improvements and cost-savings.

Thomas has a Bachelor of Science (BS) in Mechanical Engineering from North Sydney College of TAFE and has studied CCNA, Cisco IOS, Networking Topologies at Bedford College. His experience includes leadership positions such as Head of Sourcing Team at ngena, Program Director at BT ROC Hungary, SC - OPM Service Chain Operations Performance Manager - Europe EMEA at T-Systems (ITSH), Manager Trend Micro Technical Support EMEA at Merlin Information Systems Limited, Project Manager at thebigword, Bowne Global Solutions Ltd, Product Manager / Office Manager at Swiss Datalogic Inst. Pty. Ltd., and CEO & Founder at T.C. Transport Ltd. He also has military experience as a Special Forces - Paratrooper (Norrlandsjägare) at the Swedish Air Force.