Mira Hayek-Zur is a highly experienced IT systems analyst and builder currently working as a CRM consultant at Experity. With over 20 years of experience in the Israeli IT market, Mira has played several roles in project management and system analysis in both software companies and large IT organizations. She possesses a thorough knowledge of system and data analysis and has specialized in billing, CRM (Dynamic CRM, Salesforce, Pega), and financial systems.

Mira's vision is to help businesses become customer-centric organizations, reviewing internal and business processes, and selecting the right systems to support and implement them quickly, efficiently, and effectively. Her specialties include helping organizations improve customer satisfaction by implementing practical strategies, effective business processes, innovative technology solutions, and agile processes. She is also skilled in managing and leading projects, writing policies and work plans, analytical thinking, and organizational vision. Mira has broad knowledge of billing, Microsoft Dynamic CRM, Salesforce, telecom and financial systems. She is able to learn fast and quickly enter complex and new technologies and work independently or in a team.