Katell Toullec

Katell Toullec is a professional driven by customer satisfaction and business challenges, with a strong expertise in driving growth in e-commerce and omnichannel customer experience across various sectors and multi-channel circuits. She holds a background in EDHEC Business School with a focus on Marketing and has studied at Saint Louis de Gonzague-Franklin for preparatory classes for elite schools.

Her skill set includes e-commerce, e-retail, omnichannel strategies, project management, optimizing customer journeys, user experience (UX), customer experience (CX), service client management, e-business development, result and quality analysis, social media and community management, as well as hierarchical and cross-functional leadership.

Throughout her career, Katell Toullec has held key roles such as Directrice E-Commerce at Maisons du Monde, Directrice Digital & CRM at Groupe ETAM, Responsable Digital Clarins France at Groupe Clarins, Responsable Expérience Client Omnicanale at ÏDKIDS, and various managerial positions in organizations like Oxybul éveil et jeux, Fnac, Editions Atlas, Danone, and Yves Rocher.