Sacheen Kala is an accomplished financial services consultant with extensive experience in customer and business strategies. Armed with an MBA and having worked across multiple business environments, sectors, and applications, she possesses an impressive repertoire of skills and is proficient in a number of key areas. Her expertise includes digital banking, customer experience, research and development, process improvement, and innovation. In previous roles, Sacheen has successfully leveraged her skills to drive improved revenue generation and cost-reduction by identifying and implementing process improvements and organizational design changes that have enabled enhanced experiences through digital connections with customers.

Her educational background includes a Master's degree in Business Administration from the University of the Witwatersrand, where she also studied PDM Management. Sacheen has held senior positions at Standard Bank Group, where she served as the Process Design and Customer Experience Manager, Senior Process Engineer, and Senior Business Analyst.