Kiran Chitrada, a technology enthusiast and certified PMP, ITIL, and Six Sigma Black belt, is a well-experienced professional in the field of IT Services Management. He studied Information Technology Management & Analytics at Indian Institute of Management, Kozhikode, Bachelor of Science (BSc), Avionics at Cochin University of Science and Technology, and Master of Computer Applications (MCA), Computer Science at Andhra University. Chitrada has worked with WalkingTree Technologies as the Technology Manager, and with INDIAN NAVY as Information Technology & Operations, IT Administrator, Avionics Modifications and Quality Assurance, Supply Chain Supervisor, and Under Trainee. In his current position as a Principal Consultant at INRY, he leads projects of high repute and diverse in nature. He specializes in implementing the ServiceNow ITOM product suite for clients and is experienced in Servicenow ITSM, Servicenow Discovery, Servicenow Service Mapping, and Servicenow event management modules.