Lance Gallaher is a highly accomplished and influential Senior-Level Management Professional with over a decade of experience in Technical Support, Troubleshooting, Issues Resolution, Upgrading, Connectivity Resolution, Problem Solving, Customer Service, and Client Relations. He has a strong record of implementing initiatives and products that improve operations and driving service, employee incentive programs, and goal attainment. Lance has demonstrated his expertise in IT Support Management, team development, training, issues/escalation resolution, process design and improvement, and root cause analysis. He has also managed multiple requests and coordinated and led various activities. Lance has previously worked at Capgemini as a Supervisor and Team Lead, IT Help Desk, at Trion Worlds, Inc. as a Customer Support Representative, and at Apple as a Senior Specialist. Lance holds a strong educational background and has studied and graduated from River Ridge High School.