Enterprise Systems Implementation and Management (ERP/SCM/CRM)

London, Greater London, United Kingdom

- Complete the implementation of the following projects on time with limited resources•	JDE CRM ProgrammeService ManagementSupport ManagementWarranty and Contract ManagementCustomer Self Service with 14 European Languages	Work Order Management	RMA Management                 3rd Party Logistics Management (3PL)•	JDE and CRM roll out to 7 European site UKI, Southern Europe (Spain-based), Central Europe (Frankfurt-based), Eastern Europe (2 sites in Portland), Northern Europe (Sweden-based), Nordic (Belgium-based)•	JDE Upgrade from XE to 8.12•	Paid Service Management (Multiple Sites, Service Bundling, Contract Renewals)  •	Utilize Oracle Business Services to retrieve software license keys from vendors automatically •	Utilize Oracle BI Publisher •	CRM (Salesforce) Integration and roll out •	Serial number capturing and life cycle •	Advanced sales order process (Consignment sales, Intercompany sales) 	Fulfill post-go-live request from 250 internal staffs (not including online users) with ITIL principle•	Supply Chain Management (Warehousing, Inventory, SO, PO, EDI);  •	CRM (Service, Case, Warranty, Contract, Work Order, Self-Service, Equipment, Translation);  •	Finance (GL, AR, AP);  	As an implementation analyst, gather business requirement, conduct gap-analysis, produce functional and system specification, design, product testing scripts, conduct unit testing and user acceptance testing, user training, support user acceptance testing, manage customization control and change control, collaborate with technical experts for trouble-shooting, provide production request services;	As a programme and project manager: initiate projects with business cases, scope; collaborate with stakeholders; plan and control;  budgeting; software estimation;  coordinate across business, IT, consultants;  	As an ERP manager: managing day-to-day support requests; change request;  staffing; outsourcing;  relationships with customers and software vendors;

D-Link Europe (London)

Enterprise Systems Manager

- Implement  Advanced Warehousing Management (AWM) system on 2 sites•	Covering the key process of receiving to put away, picking to shipping, and replenishment•	Integrating with bar-code scanning system  (by using RF Smart system)•	Integrating with bar-code printing mechanism (by using Creat!Form)•	Capturing serial numbers 	Implement EDI (Electronic Data Interchange) •	Covering Sales order, Sales acknowledgement, Delivery note, and Invoices•	Integrating Oracle E1 EDI with IBM Serling Gentran	Enhance Supply Chain Management •	Optimizing SCM process by Location/Lot Control, backorders management;•	Implementing consignment sales, inter-branch sales	Provide solution for daily production request on both supply chain and finance systems

ERP (Oracle JDE) Senior System Analyst

- Implement  ERP solution from scratch  - on site in Canada office•	Oracle JDE (XE) Distribution•	Oracle JDE (XE) Finance reporting•	Lot Control•	RF Smart•	Scan-code systems (for transportation management)

D-LINK (Hsinchu and Taipei)

ERP Full-Cycle Implementation

- Support Implementing ERP Upgrade from JDE 7332 to XE	Develop programs for Distribution, Manufacturing and Finances	Provide solution and service for production request from Taiwan, UK and Germany •	Support JDE distribution systems •	Custom JDE programs for distribution and accounting systems

ERP System Analyst and Developer

- Implement on-line knowledge management systems with business partner Accenture by utilizing the solution of J2EE and its Struts framework (MVC model)	Provide support for customers and system users

North Carolina Consultancy (on-site at Taiwan Semiconductor Manufacturing Company)

Java Developer (Consultant)

- Leading and managing 3 technicians to develop an online studying and exam systems from scratch (platform:  PHP, Oracle and Linux)	Requirement gathering and gap analysis	System design and analysis	Coordinate with Infrastructure experts, vendors and developers

Tim Huang

Tim Huang