General Assembly

International Culinary Center

Sr. UX Architect & Design Lead  -   🚀  Co-Founder of UX Helpers    -   💭 Facilitation Guy  -  💡Workshopper   -   🧠 Design Mentor  -   ⚡️Design Ops

Atlanta, Georgia, United States

Spearheading digital transformation for US Bank's small business owners initiative with industry leading features and optimizing their user experience across channels.

-  Launched new interaction modules and workflows for small business owners to enhance their cash flow management tasks with intelligent insights and account alerts.
- Delivered enhanced UX workflows to improve handoff efficiency among cross functional teams including risk, legal, accessibility, product, and development.
-  Conducted research efforts to identify future opportunities to align with business goals and user feedback derived from both qualitative and quantitive studies.
-  Mentored other designers across UX disciplines and created mechanisms for peer review to refine designs prior to handoff.
            

    
    

    
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U.S. Bank

Senior UX Architect  -  Product Lead

Atlanta based educational group focused on UX methodologies and implementation tactics.

UX Helpers

Co-Founder

Establishing the UX practice at Cohley to further extend the usability and adoption of an industry leading content generation ad-tech solution.

-  Established a distributed design and product team
-  Responsible for leading redesign of several complex features within our SaaS offerings to new customer segments.
-  Facilitated organizational wide workshops to assist in education and strategize GTM strategies.
-  Partnered with product & engineering leads (remote) to improve team processes.
-  Conducted user research and voice of the customer discussions to validate new proof of concept ideas in partnership with other platform partners.
-  Mentored junior designers on the team and developed company's first UX intern program.
            

    
    

    
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COHLEY

Lead User Experience Designer  -  Strategist  -  Design Manager

Working on product teams in creating user focused experiences to solve challenging and highly complex business problems with user centered design principles.

- Observed human behavior deriving insights that detangle complexity and inform our Enterprise Product Strategy
-  Facilitating generative workshops, co-design sessions, and strategic conversations.
-  Supporting product leaders in cultivating associate empathy
-  Navigated product timelines from ideation to launch, pushing boundaries of user interface design and ensuring design consistency
-  Prioritized product decisions, identifying user needs to develop data-driven iterative designs while collaborating with other designers, product, strategists, and researchers. 
            

    
    

    
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The Home Depot

Senior User Experience Designer

- Created optimal experience design through user research and analysis. Strategized vision with business, engineers, product and change management. Implemented proper accessibility design across all platforms
- Solved creative challenges with in house cross-functional teams.
-  Created frameworks for working across silos to enable UX to collaborate horizontally irrespective of domains

Product Designer

Successfully leading 3 product teams in the launch of an enterprise level price management tool accounting for over 500 Million dollars in annual transactions.


EXECUTION AND RESPONSIBILITIES

-  Facilitated design workshops across the organization with users, stakeholders, and UXers for product development.

-  Documented existing and future, process flows and user journeys to create an optimized user experience.

-  Create structured, yet adaptable designs to fit a wide variety of strategies and competitive scenarios.

-  Delivered efficient and action oriented research readouts for various product teams.

-  Actively contributed to the transformative UX culture by cultivating a definition of done philosophy and a focus on problem statements.

-  Mentored incoming junior designers internally and externally to enhance their UX skills to build a pipeline of talent.

-  Collaborated as part of a 150+ member Enterprise UX team implementing UX research tenets. 
            

    
    

    
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UX Researcher & Designer

- Leveraged site analytics for insight on usage, feature evaluation, usability, and decision making

-  Use market analysis to identify opportunities, refine the product roadmap, and to guide product positioning in the competitive landscape

-  Prioritize a backlog of customer-facing features as well as the technical debt associated with a new web application

-  Work with architects to ensure efficiency in the application to achieve lowest possible cost of goods sold while maximizing product features for costs already incurred

Conduct customer interviews to elicit requirements and assess usability
            

    
    

    
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Betta Innovations, LLC

Enterprise UX Design Intern

Completed 3 rounds of usability testing to uncover current pain points, taxonomy errors, and IA issues. Presented data to board members. Worked with design team to redesign mobile site to increase conversion.

The Giving Kitchen Organization

User Experience Designer

Ba Bellies Gastropub

Owner / Executive Chef

East Coast Restaurant Supply

Senior Consultant

Good Food Group LLC

Corporate Executive Chef

Directed culinary program for non executive employees. Managed creative workshop and convinced Executive team to establish a test kitchen where space was dedicated to development of innovation, with the ultimate goal of creating around 23 new dishes per season. As creative director for Robuchon, I  pioneered the theory for executing dishes and combining thoughtful touches so guests were treated in an immersive experience.

Michael Yang