Temple University

Father Judge High School

Principal Customer Success Manager at SAP

Philadelphia, Pennsylvania, United States

SAP SuccessFactors

Principal Customer Success Manager

- Lead a team of centralized HR operational support focusing on people operations, technology, compliance and reporting• Currently overseeing the vetting, requirements gathering and an RFP of a new human capital management system implementation• Centralizing all HR reporting and analytics through the use of Power BI• Optimizing routine manual processes by establishing data integrations with 3rd party vendors

Peet's Coffee

Sr. Manager, HR Systems

- Implemented a variety of process improvements impacting the employee life-cycle/people operations, specifically around onboarding, status changes, employee self-service, off-boarding, and other HR technology initiatives.•	Partnered closely with the IT to ensure effective use of technology and implemented a technology roadmap for enhancements, process improvements and automation.•	Lead the centralization of key shared service functions, including a support center for approximately 20,000 contingent workers covering areas such as onboarding support, weekly time-entry, payroll and benefit inquiries.•	Implemented a centralized phone system integrated with SAP and ServiceNow to better support our contingent workers while collecting metrics around call volume and types of inquiries to help drive operational improvements.•	Managed a compliance support team focusing in the areas of I-9's, E-Verify, customer and government audits, as well as employment verification.•	Managed the centralized end-to-end process team focused on HR and IT initiatives, the documentation of those initiatives and ultimately, process improvements.•	Lead the strategy and execution of company-wide HR shared services communications.

Day & Zimmermann

Director, HR Support Services & Compliance

- Partnered with our shared services organization and IT to develop optimal SAP processing of payroll, supplier payments, customer billing and onboarding of our contingent workforce.•	Identified root cause of operational issues and designed, developed and lead process improvement initiatives across the company.•	Designed and implemented a "front office" center of excellence for commercial operations (interfacing with customers, contingent workforce and shared services).•	Built tools, technology and processes to enable better customer contractual awareness which enabled smoother worker onboarding, payroll, billing, and accounts payables and receivables.•	Designed workforce reporting analytics, KPI's, dashboards, and metrics to support business needs.

Director, Commerce & Operations

- Managed a team of ten time-entry/payroll specialists for our shared services organization.•	Managed new client integrations, connecting the client’s technology to SAP for billing, payroll and HR purposes.•	Implemented a variety of process enhancements around time-entry, HR data management, payroll processing and onboarding of transitioning contingent workers.•	Developed quality control checks to validate syncopated data between vendor management systems and SAP.

Manager, Labor Processing & Integration

- SuccessFactors system administrator for system enhancements, data structuring, translating performance plans into multiple languages, process-flow changes and testing patch updates.•	Managed the internal rebranding/restructuring of SuccessFactors to support our talent management processes including annual performance reviews, goal setting and succession planning.•	Managed a variety of projects and lead project teams from concept through the development and implementation phases including job catalog search as a vehicle for manager self-service, VEVRAA compliance, self-service automated status change forms.•	Managed ADP's VirtualEdge talent acquisition system for the Talent Management function.•	Partnered with Corporate Compensation on development, training and implementation of an HR Compensation toolkit.

Campbell Soup Company

Analyst, HR Services

- Managed projects and implementations including, but not limited to, automated organizational charting, SAP E-Verify, and electronic onboarding for new hires and rehires.•	Managed the data analysis, distribution and training for the annual Kenexa employee engagement survey.•	Managed and developed training and documentation on new HR technology initiatives.•	Managed E-Verify compliance including training, process development and administration.

HRIS Analyst

- HR Generalist responsibilities within Benefits, Employee Relations, Payroll, Compensation, Talent Management/Acquisition, HRIS, Workers Compensation, and Communications•	Supported the Benefits function and 401k funding through third-party interfaces•	Reviewed and tested system upgrades and patches as necessary•	Designed, developed, and implemented new processes

Ryan Gibbons