Priya Khullar is a highly experienced Head of Customer Experience with a vast background in multi-channel digital strategy and data analytics. She has worked in the telecommunications, media, and pharmaceuticals industries. Her professional skills encompass Digital Channels, Business Process, Digital Strategy, Digital Transformation, and Data Analytics, demonstrated through her positions as Customer Experience, Insights and Data Analytics Business Lead at Sky, Head of Customer Experience, Insights and Multi-Channel Engagement at Pfizer, Director of Digital & Business Transformation at Digilluminati, and Head of Customer Experience & Digital at News UK. Priya's previous experience at BT includes positions such as General Manager of Customer Experience and Transformation, Head of Product Launch, and Strategy Specialist. Alongside her corporate experience, Priya earned an MBA in Management from INSEAD and studied Electrical and Electronics Engineering at Nanyang Technological University.