CX / UX / Product Design  -  Elevating people & products through experiences. -  Founder WilburFlow

WilburFlow helps companies innovate through customer-oriented innovation and digital transformation by training and developing leaders and employees. We use Hybrid Learning and time to our advantage making sure everybody is on board with change. Our methods are proven and driven by research and experience of learning and transforming organizations by using micro-learnings blended with hands-on innovation facilitation.--------------------------------------We are proud to be able to offer "90DaysOf", a scalable 90 days journey for you as a leader and your team. On this journey, we cover topics like: - Life long learning - How you build your T-shape skills, evolving your growth mindset and tools to learn more effectively. - Digital transformation - Skills of the future- Think like a designer through Design thinking- Plan & Execute your own Innovation sprint. - And much moreOf course, you want to find out more how we can help you change into an organization of active innovation, so please drop us a line at " <a href="mailto:hello@wilburflow.com">hello@wilburflow.com</a> " or read more about us on <a href="http://www.wilburflow.com">www.wilburflow.com</a>

WilburFlow

Founder

We Are Angels is a network of angel investors that got together in early 2015. By day we work at places like Facebook, Lifesum, Avanza, Nordea & tCell. At night we invest in companies such as Tantan, a Chinese dating app with +65 million users, Zwipe a Norwegian biometric tech company shaping the future of tomorrow's credit cards, or the Swedish pride, Zound Industries making electronics fashionable and fashion electronic. We don't invest other people's money, we invest our own. Therefore we are more than happy to contribute to the success of our investment with more than just $$$. Some of us are UI and UX designers, some are developers, front and backend, others are cybersecurity specialists, finance managers, and seasoned entrepreneurs.Get in <a href="mailto:touchcontact@weareangels.se">touchcontact@weareangels.se</a>

We Are Angels

Angel Investor / Co founder

Interim Roles- Customer Experience Management Tele2 B2C & B2B ( CXO )- Transformation Manager- Portfolio management Tele2 B2B- Digital experience manager Comviq & Tele2- Head of Experience Tele2 Arena. Brand collaborationsNBA, Nike, MSN, Microsoft, Tele2, Svenskaspel, Oriflame, Siemens, Haglöfs, Bring, Swedbank, Glocalnet, Tre, OKQ8, Kanal 5, Angies List, T-mobile, Sony, Alecta, Cabonline, AMGEN, KPMG, SJ, Cisco.Agencies collaborationsOriginate, Doberman, Grow, MRM Starsky, Digitas, Delorean, LBI, Deasign, Stopp.

Awesome Ventures

Senior Customer Experience Consultant

Responsible for the B2B Customer experience strategy and making sure we prioritize the right products in alignment with customers' needs.Primary responsibilities were to inject a customer-centered mindset into the organization by acting as a catalyst into our prioritized products and customer experiences. Effects of work - One customer Experience, creating a seamless customer experience by reducing the number of different experiences (interfaces) B2B customer were facing( 10 different reduced to one). Increasing digital NPS from 3 -> 4.9 - One login experience, redirecting customers to the right place increasing CSAT with 25% Responsibilities - Advocate for Customer-centric wow and Design-thinking & Agile methodology - Customer Experience Transformation framework- Leading up Tele2 B2Bs Experience & strategy for all B2B customer touchpoints.- Establishing a Customer Experience Targetstate to help guide the organization in the right direction of delivering an awesome customer experience and how to do it. -Target state breakdown into macro customer experiences.- Establish a Customer Experience prioritization frameworkApproach- Design sprints Facilitation- Customer-centric leadership coaching- Prototyping- Facilitation

Tele2

CXO Customer Experience Management B2B / Portfolio Manager B2B PM ( Senior consultant)

Responsible for Digital Customer Experience at B2B Transformation, responsible for the B2B Digital experience. ( App, E-care, E-com, Chat, digital touchpoint in stores, legacy interfaces).Effects of work - Increase 20% conversion when introducing a new purchase flow and conversion testing- Increase of 17% use of selfservice channels by implementing a new loginexperience- Increase adoption of 50% with new app experience.The day of a DCEM in a transformation team varies a lot, one moment you are developing the corporate identity, going over the customer journey 200 times, and the next day you are finding new ways to digitalize the way of working.Responsibilities - Driving the digital strategy for all B2B digital touchpoints.- Driving the digital customer experience strategy for B2B customers- Quality assure our digital brand campaigns- Driving Design system implementation- Co driving new Tele2 Corporate Identity- Codriving Marketing Automation implementation- Codriving Messaging strategy-Co-driving consumer experience together with the B2C Experience Team.Transforming way of working- A driving user-centered approach for digital development - Driving Driven by data approach to digital development - Introduced Design sprints & Service design thinking- New digital tools and communication.- Introduced OKRs- Introduced H.E.A.R.T Framework a way of using data to improve or way of drive change with data.- Playbook to increase the onboarding phase into digital B2B

CXO Digital Customer Experience Management B2B Digital Transformation( Senior consultant)

Digital Experience Management Consultant at Tele2. It was only supposed to be a quick In and out gig but it lasted 18 months. Working in a digital team, with the focus to digitalize the way of creating online experiences my role at Tele2 Sweden was to verify the quality and drive the strategic direction of the Tele2 AB digital touch-points and experience. During the assignment, the role was transformed to focus on increasing the product quality, velocity through finding synergies, and simplifying the product development process to increase time to market. Helping initiating discussions to get an agile way of working implemented. Creative Responsible for Tele2 digital touch-points - User Experience & Product Strategy (E-com Web, logged in the Web, Telecom App, App Arena).- User Experience Requirements for digital channels. (Web, app, digital displays in stores, etc).- The redesigning Tele2 Arena App.- Redesign the Tele2 purchase flow created a 20% increase in the conversion of all online sales.Drove the way we Digitalize our way of working by implementing:- UX process framework( Developing way of working with UX framework in an agile way).- UX Framework pillars ( Helping guide our digital touch-points).- New Growth Hacking principles for B2C e-com. - Playbook - (Onboard new team members, working process, insights, UX framework, etc.).- Introduce and Implementation of tools and processes to improve team synergy. ( Slack, sketch, invision, zeplin, mural, Roadmunk, etc.).

Digital Experience Manager Digital transformation Tele2 & Comviq B2C( Senior consultant)

Co-founded Media shark with Theresa Rydberg and Mats Larsson back in 2015. We set out to simplify and disrupt the way media companies and sponsors funded their projects. Making product placement easier for companies and giving media producers access to more funding and sponsors. By making the market more transparent we hoped we could help smaller companies and media productions to find opportunities for new ways to market themself or finance their projects targeting an undeveloped market.Unfortunately, we decided to shutdown Mediashark in May 2017 because of a lack of traction.

Media Shark AB

VP of Product &  Design  / Co-Founder

Wilders is a product and experience design studio with a focus on rapid definition & Idea validation where we help businesses, organizations, and entrepreneurs to rapidly validate their ideas or initiatives to minimize the risks. We are always looking for partners, so if you have something special in mind, know someone that we need to talk to or just have a coffee. Talk to us goose! <a href="mailto:hello@wilders.seSpecialtyService">hello@wilders.seSpecialtyService</a> design, UX design, Process development, Product management, process development, Experience management.BrandsTele2, NIKE, MSN, SJ, Telge AB, Oriflame, Swedbank, Aftonbladet, Best of all worlds, Rika, Liiv, Fanlime, Newayer, Stateless, Haglöf , Tre, Nelab, Sefina, IAR, The Information company.

Wilders

Advisor

Managed Originates European office in Stockholm as well as being Senior Design Director for the whole company, a key role in transforming the company and organization to become product and design-driven. Specializing in service design and design thinking we helped companies rapidly validate ideas through design sprints and lean startup methodology. Originate is a Software / Investor / Strategic company, with about 150isch Innovators, entrepreneurs, investors, strategists, developers, and product designers worldwide. We believe in partnering with companies through a model of shared-risk and shared-reward to ensure alignment toward the same vision of building Useful, usable, and beautiful software. We work hands-on with entrepreneurs, start-ups, and enterprises to rapidly build modern mobile, web, and data-driven applications. We believe in flexibility, speed, and trying new things. We have several internal programs that reward innovative and drifty people within the organization.

Originate

Global Director of Design / Managing Director Sthlm.

Managed and headed up all the creative work at Best of All Worlds. Erik & Louise Wachtmeister founded a 1% community or social network called a <a href="https://www.asmallworld.com">https://www.asmallworld.com</a> in 2004(Which they exited 2008 and started Best of All worlds in 2011. Wachtmeister and his wife launched Best of All Worlds on August 27, 2012, as an invitation-only, free social media website. The site was aimed at influential people across a variety of fields, to help users discover people, places, and things in a private environment. It offered social suggestions and the ability to connect with like-minded individuals. It allowed users to change their account mode to reflect what they are involved in at a given time, with five modes available: professional, social, family, party, and private.The site was financed by a San Francisco-based venture capital firm and private investors from Europe and the Middle East, including a member of the Saudi royal family.

Best of All Worlds

Head of Experience & Design

Märkvärdig Kommunikation

Digital Designer

Deasign Sweden was the boot camp for my career, I spent 4 years with really sharp and talented Product, marketing, and communication geniuses from Hyper islands first crews. The people were passionate and the culture was Work hard, play hard. Being part of the winning Agency of the year 5 years in a row we created a lot of good low budget hight quality productions ( Rated by the customers). After a couple of years really evolving my design and conceptual skillset I decided to leave and start my own thing. Looking back it was the best decision of my life, even if Deasign was a good ride but I had to try my wings. I started as a digital designer. Because of a wide knowledge of experiences in different areas. I was given a broad role as a visual designer, UX design & researcher, Flash design & production.   Focus Areas– Gather customer and end-user understanding and create UX concepts– Design the interaction models– Create clickable prototypes– Arrange usability testing session– Communicate and elaborate designs to the business and development and improve designs based on gathered feedback- Final Visual design iterationsI had the opportunity to work with some great brands.MSN, Microsoft, Södertälje kommun, Mediamarkt, Siemens, Beckers, Kanal 5, Glocalnet, SBAB, Valutakortet, Svenskaspel, TRE, Axe, Lätta, X-box, Bombardier, 1177, Cab Online, Bombardier and many more.

Deasign

JR->SR Designer / Art director

During my time at the University I took the opportunity to work with something I have always been interested in growing up Television. We worked together with Sveriges Television developing the latest Streaming tech and created the first digital online broadcasts in Sweden. Today this tech is called SVT Play. My role in this was to support the student projects with creating an identity for the TV channel and help out the new student TV-shows.

Joacim Alm

Joacim Alm