Adam Borchard is an accomplished Cloud Evangelist and Customer Success Manager with over 15 years of real-world experience advising some of the largest companies in the world on support strategies, business processes, best practices, and future environment expansion. He has a no-fuss, straight-talking approach that has allowed him to push through internal business barriers and achieve positive outcomes for his clients.

Adam has worked across the globe and is currently a Manager of Service Management Manager at Accenture Salesforce Business Group Managed Services. In this role, he is responsible for establishing a world-class, enterprise-level managed services operation by working with both onshore and offshore delivery centers in the Philippines and India. His goal is to ensure customer satisfaction by offering a world-class experience that guarantees that both the client and Accenture are successful.

Adam's expertise lies in Risk Management, Global Experience, Managed Services, Certification exam re-write. Certified Salesforce.com Administrator, developer, and Salesforce.com Sales Cloud Consultant. He also has skills in business analytics, Salesforce.com implementation, solution design, and configuration, project management, and team development. Additionally, Adam is a Trainer and Certified Scrum Master.