Angelita Hernandez is a skilled professional in the microfinance industry, specializing in community relationship management and program direction. With a Master of Public Administration degree in Non-Profit/Public/Organizational Management, she connects organizations and communities by building and maintaining trusting relationships. Angelita works diligently to refine and improve program and operational processes based on customer insights, recognizing the importance of synergy between community needs and program goals. Her work experience includes positions as Savings Operations Manager and Administrator, IDA Outreach Coordinator, and Senior Customer Service Representative at various organizations, including Opportunity Fund and On-Site.com.