Bryant University

Business Owner at Ouellette Landscaping

Conducted site visits and pre/post season damage analysis
Established great client relationships
Managed assigned sub-contractors within geography
Solved any issues and/or non-performance
Assisted in plowing operations
Provided field guidance
Traveled to locations outside coverage area; Ohio, Maine, Massachusetts and Maryland

Case Facilities Management Solutions

Field Services Supervisor

Skills: Product Support · Attention to Detail · Business Intelligence (BI) · Microsoft Excel · Tactical Operations · Coaching & Mentoring · Interpersonal Skills · Critical Thinking · Resource Planning

Ouellette Landscaping

Business Owner

Assist in the installation and maintenance of software and hardware equipment for user groups.  Installed new or expand existing computer software and hardware, and repair computer-related failures.  Provide technical support to end users, MS 365 including desktop applications. Utilize LRS, SCCM, Service Now (create, update, close and run reports).

Installed, configured, and upgraded operating systems and software, using standard business and administrative packages.
Installed, assembled, and configured computers, monitors, network infrastructure and peripherals, such as printers, scanners, and related hardware for new installations.
Acted as a technical resource in assisting users to resolve problems with programs, equipment, and data.

Care New England

Technical Support Services

•	Successfully provided support for 12k students, 7k employers and more than 200 direct staff end users across three diverse ERP platforms and four physical campuses.
•	Administered the planning, development and implementation for systems and process improvements.
•	Collaboratively worked to create reports, metrics, audit structures and data bases to meet end user needs and organizational goals.  Generated written policy and provide technical support to workgroups.
•	Strategically restructured, developed and managed enhancements to systems.
•	Analyzed and identified needs of organization, change management, created programs and functional/tactical systems and solutions.
•	Exceeded goals in set up and implementation of three different ERP systems; completing work within six months of purchase.


ERP training, documentation, support and access to Enterprise systems for all end users.  Encompassing: Employer relations, CRM, On Campus Recruiting, Event Management, and student attendance data collection and reporting.  Pivot-Tables, V-Lookups and formulas.

•Utilize Banner (Ellucian) review Student data interactions, and identify key data fields for extraction, transfer and loading into new Enterprise platforms
•    Serve as technical support for staff utilizing all MS Windows based and Enterprise systems
•Create reports and statistics from several database systems and Looker reporting tool – W/Q/M/A
•Restructure and maintain the security of folders and user groups meeting University standards
•High level of proficiency in maintaining database-driven web applications and knowledge of Oracle

Johnson & Wales University

Career Services Systems Services Representative

Data Analysis and Data Base Management.
Database design and development, testing and manipulation of data (creation of forms, tables, cross tabs, and queries) to streamline reporting
Develop strategies for data acquisitions, archive recovery, and implementation for each database
Data integration
Collect, track, generate, and communicate reports on the status of student employment to all four campuses, colleges, and majors, weekly, terms, and annual schedule
Statistical reporting for employment/seeking students for all University locations (Providence RI, Charlotte NC, Denver CO, Miami FL)
Utilize Access, Excel, Banner, SNAP (online survey) to capture employment and graduation data, supporting Career

Data Specialist/Statistics - Career Development Office

Tested software (PeopleSoft) and supply chain module for the central distribution center
Wrote procedures, made recommendations to design and trained employees
Implemented document system of training standards set by department
Established and updated standards as required by departmental needs
Evaluated and recommended software alternatives
Reported on research, correct, and test defects of system applications, in coordination with other units to insure impact of changes were agreed to and understood
Mentored staff with existing and new technology tools

Rhode Island Hospital - Lifespan

Consultant (Systems Support) RI Hospital [Today's Staffing]

Developed, tested and implemented data management procedures to process summer students 
Introduced and wrote new procedures for all University departments, statistical and annual reporting
Coordinated orientations for over 3,000 students enrolled and utilized all resources available
Effective information flow, timeline execution, issue resolution, and documentation for cross-functional teams 
Spearheaded, developed, and implemented a new documentation processing with annual savings of $6,000
Conceived and authored database manual

Brown University

Registration Coordinator & FSS

Wrote accurate and timely reports, generated weekly, monthly, and annually reports
Designed and enhanced Access databases, increasing productivity by 40%
Provided technical support and training and coordinated all Housing Fairs and Education Classes

Rhode Island Housing and Mortgage Finance

Associate in Homeownership Division

Developed, and implemented physical inventory and distribution system, analyzing rates, modes and volume = Air, land, ocean, LTL and TL, domestic and international.
Negotiated transportation contracts, analyzing rates, modes and volume, auditing for domestic and international freight with annual savings of 70%
Researched bar code system and revamped automated packaging systems
Coordinated use of resources within the organization

Dama Inc.

Traffic Manager - Logistics

Implemented domestic and international transportation procedures and contracts
Cost implementation of new systems and hardware for 6 locations, affecting $68,000 savings
Analyze proposed national and regional Truckload, LTL, Parcel and Air carrier rates for contract evaluation
Streamlined and controlled materials through the value added process and eliminated non-value
Planned work flow and proactively managed project teams using GMPs

RI Textile

Managed physical distribution of domestic and international shipments, negotiate freight contracts, and auditing  
Standardized logistics, transportation, and distribution procedures, reducing labor hours by 19%.
Established routing guide, train team members to ensure proficiency, and inventory planning for all Air, land, ocean, LTL and TL, domestic and international.
Developed Contingency Plan for transportation during the U.P.S. Strike of August 1997 - utilization of other methods and modes of transportation.

Display World

Finished goods distribution, domestic and international, freight negotiation and adherence to FDA, ISO 9000, and GMPs
Supplier interaction to correct damaged shipments and implemented packaging GMPs, resulting in 0% defects
Inventory management and cross-trained team members on safety

Johnson & Johnson - Ethicon Endo

Shipping & Inventory Supervisor,formerly UltraCision

Maintained responsibility for shipping goods according to government and military specifications
Wrote SOPs for the handling of Government owned equipment.
Liaised between company and government representatives to ensure requirements of assigned property
Built and fostered business relations with suppliers and negotiated discount prices with annual savings of $7,000
Motivated workforce through training, and setting safety and productivity goals

Joseph Ouellette