Wayne Wayne Fonseca ✪ 🇸🇬 is a seasoned IT professional with over 16 years of experience in the industry. He has spent the past 8 years as a leader, manager, and mentor in fast-paced, high-energy operational environments. Wayne is passionate about customer satisfaction, people management, and operational service excellence. He has a proven track record of contributing to strategic and operational aspects of organizations as an internal consultant and a member of the leadership team. Wayne's expertise lies in operational process improvements, which have translated into increased business effectiveness, efficiency, and profitability.

Wayne has received several accolades throughout his career for his exceptional work. In 2006, he was awarded Best Service Desk Agent, and he received an E-Award from HP for effectively increasing productivity by 20% in 2008. In 2014, Wayne received a special project incentive for his strong support team player skills. He is an accomplished operational excellence (OE) leader with over 12 years of business, leadership, and management experience. Wayne has been accountable for overall service desk operations, excellence for processes, procedures, and best practices, and resource optimization.

Wayne's specialties include SharePoint 2013, Audit and Compliance (ISO 9001, IM8, AIISA, Pulse Secure), HP network node manager (NNMi), HP operations manager (OMW and OMi), HP Business Service Management (BSM), HP IT Executive Scorecard, HP Service Manager / HP service anywhere (HPSM), and Saleforce CRM. He has studied Advanced Diploma in Information Technology at Informatics Academy, HP Business Service Management (BSM), and HP Service Anywhere.

Currently, Wayne Wayne Fonseca ✪ 🇸🇬 is the Delivery Unit Head at HCL Insys Pte Ltd (part of PCCW Solutions). Previously, he worked as the Service Delivery Manager at HCL Services Ltd, Account Manager (Software/SaaS Solutions) at CareerBuilder Singapore, IT Enterprise Software Sales Consultant at TruVisor Pte. Ltd, PreSales cum Project Manager at BMC Software, Senior Team Lead NOC at Asia Pacific at Equinix, Service Desk Operations Supervisor at HP, and Technical Assistant at National Computer Systems Pte Ltd (NCS).