Jeanne Bliss is a renowned customer experience strategist, speaker, and advisor who has helped hundreds of companies deliver exceptional customer experiences. She has been a pioneer in the field of customer experience for over 25 years, and her insights have been featured on Forbes, Inc., and other prominent publications. Jeanne has also written five best-selling books on the subject of customer experience, including "Chief Customer Officer 2.0" and "Would You Do That to Your Mother?". Prior to her current role as the President of CustomerBliss, Jeanne held executive positions at companies such as Lands' End, Allstate, and Microsoft. Her expertise has helped companies of all sizes and industries transform their customer experience programs, resulting in increased customer loyalty, employee engagement, and business growth. Jeanne is a well-respected thought leader in the customer experience industry and continues to inspire and educate professionals around the world.