University of Surrey

Alleyn's School

Senior Level Executive Assistant

London, Greater London, United Kingdom

Coordinate complex diaries and manage conflicts for meetings, interviews, conference calls and appointments.Manage day-to-day communications as the main point of contact for internal and external clients.Act as a point of contact and an ambassador for Erevena, dealing with incoming requests and heavy email correspondence.Collaborate on all administration and operational processes, making suggestions for continuous improvement to grow efficiencies.Help arrange internal business and team bonding events e.g. off-sites, lunches, talks, launches.Maintain a database of contact details of key colleagues and professional contacts.Update the in-house database accurately together with any relevant documents.Complete Consultant expenses in line with client agreements and internal expense policies, process expense claims for candidates.Extremely organised, used to working at a very fast pace, juggling many different tasks in changeable and ambiguous environments, whilst ensuring impeccable attention to detail.Building and maintaining relationships with clients and key stakeholders.Training and mentoring new EAs and holiday cover for other teams where required.Managing the performance of the EA team, being aware of development areas of individuals and supporting both them and the team as a whole to evolve. Addressing poor performance and recognising exceptional performance. Collaborating to build a team training programme.Willing to roll my sleeves up and get stuck in with anything; no task is too big or too small.Driven, self-aware and self-disciplined.

Erevena

Promoted to Team Leader, Senior Executive Assistant

Senior Executive Assistant

Responsibilities and Key Achievements Gatekeeper and central point of contact, project managing 20+ client assignments for global industry clients meeting milestones and key actions to required deadlines.Project management of quarterly and annual client events with senior high profile guests, from  international conferences to discreet Chatham house style events, to name a few: o	FT Commodities event, ‘The Retreat’ Geneva, 2016o	FT Commodities event, ‘The Retreat’ Singapore, 2015o	Metal and Mining two day international conference Ensuring a high level of confidentiality managing Master Service Agreements, client contracts and the data protection of clients and candidate information stored on the database.Financial management of expenses, client billing, setting up new clients and managing payments, following up on debtors to ensure practice meets financial targets each quarter.Proactive, extensive diary management, ability to manage and plan effectively ever changing diaries, travel and schedules to make best use of time.Email management for head of practice, escalating and prioritising actions/correspondence, delegating to team where appropriate.The organisation of complex international schedules, arranging meetings, travel bookings, visas across multi-location and time zones. Preparation of pitch materials and client documentation to the utmost attention to detail.Building and maintaining relationships with clients and key stakeholders.Training and mentoring new EAs and holiday cover for other teams where required.Private household PA duties

Spencer Stuart

Executive Assistant to the Global Head, Metals & Mining Practice & Energy and Oil Practice

Constructed the Finance desk from scratch with a new Partner, creating new processes and helping to build the client portfolio and generate results financially.Created a Work-In-Progress tracking document capturing progress of firm’s client assignments, business development activity and marketing, keeping momentum behind project work flow.Strengthened the practice and current EA team by being a dependable role model, leading on internal communications and events and building relationships internally.Was trusted to take on the support of a Senior Partner when her EA departed, taking on a heavy workload and busy team, project managing highly confidential board level assignments.Managed front of house reception and the greeting of clients and organisation of events and meetings, with a high level of courtesy, discretion and professionalism Oversaw Partnership membership and integration of new employee on-boarding and training schedules, along with created starter packs.Private household PA duties.

The Zygos Partnership

Executive Assistant to the Chief Financial Officer and Audit Chair Practice

Responsibilities and Key Achievements:Supported Partners and Consultants and contributed as a member of multiple search teams simultaneously, always maintaining a high level of organisation and professional competence.Extensive and proactive email and diary management, administrative responsibilities, processing expenses and personal support.Maintained daily communication with each search team, keeping track of search progress, reminding team members of deadlines, and answering clients’ questions.Ensured all candidates records were kept up-to-date and accurate.Conducted degree verifications on all finalist candidates.Provided accounting support for each search, including reviewing pre-bill edits and accounts receivable and following-up with client as appropriate to ensure invoices are paid.

Heidrick & Struggles

Executive Assistant, Financial Services Sector, London Office

Highland Partners (acquired by Heidrick & Struggles)

Responsibilities and Key Achievements: Providing a comprehensive high-level support service, including diary, inbox, contact management, meeting support, travel arrangements, composing letters and email correspondence.Maintain spreadsheets, reports, management information and evaluation systems.Schedule on behalf of the Consultant/Partner meetings between direct reports, committees and relevant practice groups. Experienced in a highly pressurised environment requiring tact, judgment and discretion in handling internal and external contacts.

Executive Assistant to Regional Managing Partner, EMEA and Sector Leader, Corporate Banking EMEA

Responsibilities and Key Achievements:Established procedures for the smooth running of the reception area relating to the answering of phone calls, greeting of clients and room bookings.Organised and able to work on own initiative.Extensive and proactive email and diary management.Assisting the facilities manager with meeting coordination, presentations and minute-taking.Was a central contact for staff with regards to IT, maintenance, faults or facilities issues.Planned and organised new employee’s induction.Operation of a busy switchboard, taking and transferring incoming calls.Prepared and tracked reception expenses and other ancillary expenditure.Managed and monitored all office suppliers /contracts to ensure they complied with agreements and statutory requirements.Ensured all financial and administrative procedures were adhered to at all times and discrepancies are investigated and resolved.Ensure that client areas are well maintained.Created training manual for the reception desk, listing all information pertaining to the reception desk and some helpful guides to ensure that any new receptionist would be able to grasp the job easier.Responsible for arranging in-house and external lunches including liaising with caterers, arranging menus, ordering wine, flowers, and booking private function suites.

Head Receptionist and Assistant to Operations Manager

Managed a small corporate in-house reception team.Maintained accurate electronic and paper filing systems, spread-sheets and associated logs.Facilitated good client relations and optimised guest satisfaction.

Roux Fine Dining, Citigroup, London

Head Receptionist / Executive Assistant

Oversee the in-box and manage replies for Chief Engineering Officer.Organised procedures and routines for all engineers to ensure quality standards of plant, engineering facilities and all electrical and mechanical equipment.Typing and formatting service contracts, waste reports and health & safety literature as required.Proactively deal with queries related to the engineering office and dealt with any matters pertaining to Hotel maintenance services, including reporting and facilitating completion of repairs.Ensure customer confidentiality and customer care was always maintained.Lead the office Incident reporting and ensure plans are tested regularly.

Adelle Gayadeen