Bowdoin College

Associated Colleges in China

Milton Academy

Harvard University Summer School

MBA Candidate at MIT Sloan School of Management

Amazon

Senior Product Manager

•	Performed deep internal and external research to understand Amazon Gift Cards’ physical operations and technical infrastructure; the resulting summary document became recommended reading for all new hires to the team
•	Identified a customer problem in the buying experience; worked with a cross-functional team of stakeholders across engineering and the business to develop a product strategy to improve CX
•	The product I recommended was added to the team’s 2020 roadmap

Senior Product Manager Intern

•	Sloan Senate representative leading initiatives to improve the academic experience for graduate students across MIT Sloan; currently focused on increasing quantity and quality of ethics discussions in the Sloan classroom
•	Co-president, violinist and vocalist for the Rolling Sloans, leading rehearsals, bookings, ticketing and financing 
•	Active member of the Tech Club and Product Management Club

MIT Sloan School of Management

MBA Candidate

•	Led marketing, investor and advisor relations, communications, and PR functions, reporting directly to the COO and CEO
•	Designed customer segmentation, pricing, and revenue growth strategies, and owned long-term strategy and business plan development
•	Performed competitive analysis to isolate key differentiators and to understand their impact on customer needs, and used this analysis to create Trinity’s value story for customers and investors

Trinity Cyber

Director of External Affairs

Ranked in top 10% of Business Analysts and Consultants nationally, and served on national Analyst and Consultant leadership team. Select client engagements include: 

Global Pharmaceuticals Manufacturer | Product Launch Planning
•	Led interviews with 20 senior-level clients to build a launch plan for the organization’s future flagship product
•	Coordinated across functions to identify interdependencies and within functions to identify budget requirements
•	Identified gaps in the client’s launch strategy, and drove consensus from conflicting opinions to resolve these gaps

National Education Non-Profit | Impact Staffing Model Redesign
•	Performed research and client interviews with national staff to identify key elements to maximize impact in schools
•	Developed a staffing model that adjusts to regional budget constraints, scaling according to program size
•	Designed and facilitated a workshop to build a rollout plan to 250+ schools in underserved communities nationwide

National Pharmacy Network | Revenue Collections Improvement 
•	Built complex models which identified revenue and workload opportunities, increasing staff productivity by 60%
•	Held weekly meetings with site leadership to discuss specific opportunities and implement action plans

Steve Wagner