Nicole Middleton is an ambitious and energetic business manager with extensive experience in customer service excellence. With a collaborative working style and innovative thinking, she has a passion for continuous improvement and a commitment to diversity and inclusion. What sets Nicole apart is her ability to foster a fun and lively work environment with a great sense of humor.
After studying tourism and tour operations at Varsity College, Nicole became a Senior Cruise Specialist Consultant at Cruiseabout NZ, where she honed her skills in sales and customer service. She then went on to become an Account Manager at ENTERTAINMENT PUBLICATIONS LIMITED and a Business Development Manager at Flight Centre Business Travel South Africa, where she focused on analyzing her business and setting SMART goals and business strategies that would ultimately create a profitable business with customer service at the heart of its success.
With a strong leadership style, Nicole has a great ability to motivate and bring out the best in her team. Her experience working in fast-paced environments, managing time pressures and conflicting priorities, and providing exceptional customer service with a "can do attitude" has been critical to her success.