Amalia Franke is a highly experienced workplace operations specialist, adept at managing the employee experience, culture engagements, and change management. She excels in implementing and managing operations, human resources, and service delivery, with a focus on client orientation and strategic thinking. With a passion for people, workplace, and culture, she has successfully built operations models and escalated services in multiple regions, both globally and regionally. Her change management skills have been invaluable in working with startups and consolidated groups, as well as with cross-functional projects across different countries and cultures. Amalia is a strong leader and people manager, with a focus on building successful teams and fostering hospitality services, community building, and culture.

Amalia has certifications in Prosci Change Management, MCR and MCR.w, and COPC CX Implementation Leader. She has also studied Business Excellence and Business Management & Hospitality at Disney Institute, as well as holding an MBA in Business Administration and Management and a Bachelor's degree in Business Administration. She currently serves as Head of Americas, Extended Workforce Solutions - Engagement and Solutions Specialists at Google, leading their global Return to Office efforts during the Covid pandemic.