Aurelia Pollet is a highly experienced professional with a diverse background in customer service, contact center management, client development, and customer journey mapping. She has held various leadership positions in retail sales, luxury goods, and packaged goods, with a focus on project management and product development. Her expertise also extends to customer quality, manufacturing operations, team coaching and development, and strategic planning, with a proven track record of effectively managing P&L, e-commerce, and CRM.

Aurelia has held numerous high-level positions throughout her career, including Chief Member Officer at Gen Next and advisory board member of CX@Rutgers at Rutgers University. Prior to this, she served as Vice President Customer Experience at Exemplis LLC, Director Customer Support at Quest Nutrition, Director Client Services at Louis Vuitton, and Director, Retail Operations, Quality & After Sales Services at Louis Vuitton, where she was responsible for managing retail operations, supply chain and logistics, and product development. Before this, she worked as a Sales Manager Leathergoods and a Manufacturing Manager at Louis Vuitton. She began her career as a B2B Sales Engineer at SNECI.

Aurelia is a highly accomplished professional who brings a wealth of experience and knowledge to the table. Her diverse expertise, coupled with her exceptional leadership skills, has made her a sought-after leader in the industry. Throughout her career, she has been instrumental in driving growth, improving customer relations and satisfaction, and developing innovative strategies that have helped her organizations succeed.