Brunel University

Workplace Technology Principal at Just Eat Takeaway.com

London, England, United Kingdom

- Proposed, designed, implemented and maintain jamf Pro (Mac management solution) globally within Just Eat, which now manages over 1500+ Macs and counting, utilising Amazon S3- Introduced and streamlined Apple's Device Enrollment Program and Volume Purchase Program to help implement a Zero-Touch thin imaging build which is being adopted globally, alongside automated patch management for both macOS and various third parties suite of products ensuring a fully secure patched estate- Configured Jamf Connect to layer above macOS device enrolment to utilise Okta Identity Provider with MFA for secure two factor authenticated sign on into the Mac- Primary Owner of Just Eat <a href="http://Takeaway.com">Takeaway.com</a> Slack Enterprise Grid, from relationship management to overall Slack grid company design for over 18000 members. Included in Slack Developer Advisory Board and Slack Customer Advisory Board- Working with M&A Director to manage third party company acquisitions for internal IT planning and onboarding- Designed and implemented Microsoft System Centre Configuration Manager (Current Branch) to manage the global Windows estate, introducing Patch Management, Software Automation and Deployment, Structured WSUS updates to an environment where capabilities never existed- Created and developed a full internet AutoPilot and Intune build for all Windows devices globally. Co-Managed with SCCM- Deliver talks to external companies around SME subject areas around Device Management and best practises- Main point of contact for internal and external auditors within internal IT, working with Deloitte, PwC, GemServ (PCI) and more- Stakeholder management; managing key relationships that provide a core and integral service to Just Eat <a href="http://Takeaway.com">Takeaway.com</a> employees, i.e. Apple, Google, Microsoft- Managing the UK-wide O2 mobile service contract covering aspects of new device roll outs, vendor management, supplier road maps, employee reward schemes

JUST EAT

Workplace Technology Principal

- Manage the 1st and 2nd line support teams when the Desktop/Helpdesk Service Managers are absent to uphold KPI standards and to surpass and maintain the Gartner recommended standards.  - Management responsibilities included Rota management, Staff development, conducting Interviews, Problem Ownership and Problem Management- Ensuring that staff are motivated, responsible for making sure that any gaps in performance or quality are quickly identified and addressed.- Producing accurate reports on team performance or improvements for senior managers- Created a set of scenario based questions which are used in telephone based interviews by the Recruitment and HR team- Assessed staff using a skill matrix system to highlight and identify staff strengths and weaknesses and to tailor a specific training plan to each individual which in turn contributes to the next steps in the individuals career development- Main point of contact for maintaining the Mac and Windows estate using industry management tools, including software packaging, build process, software deployment and overall estate maintenance using SCCM 2007/2012 and JAMF Software Casper Suite- Maintaining the software and font licensing estate- To look at new technologies and solutions to see how this can of benefit the business technically or financially- Work closely with 1st, 2nd and 3rd line support teams to ensure sufficient knowledge and technical abilities are transferred to the Desktop Service and Helpdesk support function to assist with more first line fixes- Analyse various problems, create, test and deploy technical solutions to re-mediate technical issues- Project managed and facilitated an office hardware refresh for MailOnline within the UK Head Office- Working closely with the MailOnline Video Desk understanding and planning new requirements to provide a new solution for a consistent set up within all offices, thus improving productivity on a global scale

dmg media

Technical Lead

- Technical Lead in a global Office 365 deployment across the business and its subsidiaries- Administering and maintaining remote users with a new iPass Open Mobile AD integrated solution- Playing an integral roll to allow the vast deployment of brand new software stacks to both desktop and laptop users to enhance the overall end user computing experience, i.e. Self-Serve Password Reset, McAfee DLP and Encryption upgrade, etc.- Migrating legacy Office Communication Server accounts to Lync Server 2013- Created and maintained a IT Helpdesk Self Service webpage with a 95% Information on a single click instance> End User Compute - Overall Project- Introduced new security procedures to the Reception and Security Departments to identify Guests/Work Experience/Interns to the building- Technical Lead on a replacement options for a Room Booking/Visitor Management/Facilities Helpdesk System- Provided and planned a technical audio/visual equipment upgrade overview for a Balcony refurbishment project based within Northcliffe House, a project backed by the Chairman.

Microsoft Office 365 Rollout (Project)

- Part of the project team for the transformation of the IT Helpdesk within the London Head Office- Played an integral role in technical and customer based training for new and existing employees, including training on Exchange ActiveSync and Blackberry Enterprise Management for Mobile Devices and Tablet based products within the business- Preparing and scheduling milestones and assigning key stakeholders/roles to each milestone- Integral in achieving results which surpasses the Gartner recommended KPI standards- Learning application packaging and administering of Microsoft SCCM 2012 and Windows PowerShell

IT Helpdesk Transformation (Project)

- Provided 1st, 2nd line support for the Chairman and the top board of senior directors- Involved in testing the latest technology for acceptance into service- Maintaining key relationships with high profile vendors such as: Apple, Microsoft, Cisco, RIM (Blackberry), BT, Equanet and more- Implementation of Wireless Cisco Access Points for the Chairman’s Private House- Lead contact for product launches from Apple; i.e. iPhone’s & iPad’s- Technical point of contact for all Video Conference calls from various global companies- Responsible for expanding the Video Conference capabilities across the DMGT plc company portfolio- Integral in the introduction of a Video Conference concierge service with supplier Dimension Data to maintain and service all video conference assets- Configured and problem solved issues regarding Citrix applications- Assisted in developing a company standard build for all Mac OSX Laptops and Desktops, combining the testing and roll-out of the Juniper Networks Junos Pulse VPN solution with the Network team- Scoped and executed the introduction of Apple TV devices within the building, to allow a more ease of use experience for the Chairman, senior board of directors and all employees with iOS based devices capable of AirPlay- Seconded to the Olympic Park during the London 2012 Olympics for On-Site support for Daily Mail, Independent and Evening Standard National Newspapers- Seconded to the MailPlus project; involved in setting up a brand new office for a new mobile sector of the company rolling out 30+ iMac’s with a custom OSX build, which has now evolved to one of the bestselling news apps on Apple AppStore, Google PlayStore and Amazon Kindle.

Executive Technology Services Analyst

- Managed Video Conferencing across the company and supporting all equipment for the Executive Meeting/Training Rooms and Chairman’s Boardroom.- Being integral in forming a cohesive relationship between IT and Facilities to share work streams- Involved in managing, maintaining and upgrading of meeting rooms to the latest equipment covering; AMX Panels, Cisco, Revo Lab Mics and more- Maintaining and administering the Resource Booking system within the company including Visitor Management.- Implemented the successful pilot of WebEx Meeting Centre across the business.

Media Services Analyst

- First point of contact in providing key support for major daily newspaper titles, including Daily Mail, The Mail on Sunday, The Independent, The Independent on Sunday, The Evening Standard, Metro, Loot and many more subsidiaries of Daily Mail and General Trust plc. - Providing administrative support on Active Directory, Blackberry Enterprise Server, IBM Tivoli, McAfee Endpoint Encryption and Configuration Manager.- Played a part in various projects including the rollout of Windows 7 machines, and the migration of email accounts from IBM Lotus Notes to Microsoft Exchange.- Responsible for all customer requests for the Desktop PC’s, Laptops, Macs and peripherals as well as all customer account administration and maintenance.

Desktop Service Analyst

- Worked with a complex information system called, Cubic FasTIS.- Selling appropriate tickets to customers- Accuracy and attention to detail on ticket information to pass on to customers - Assisting commuters with their various travel queries- Assisted visually impaired people on and off the trains- Formally trained to help wheelchair passengers around the station - Provided my assistance to staff and colleagues during volatile circumstances, which occurred during the “July 7th Bombings”. Remained calm and professional through the chaos that unfolded on the “July 7th Bombings”- Learnt the importance of teamwork through efficient communication skills

Sachin Parmar