Kennesaw State University

Assistant Vice President at Dallas Fort Worth International Airport (DFW)

Dallas, Texas, United States

Tasked With Implementation of vision, strategy and overall direction for the new Integrated Operations Center.  Responsible for building teams to execute the mission of the IOC and to ensure collaborative work across all functions in the IOC to deliver an exceptional airport experience for the traveling customer.  Committed to building and enhancing collaborative partnerships with all airport stakeholders; including airlines, Transportation Security Administration and US Customs and Border Protection to ensure best-in-class operational Efficiency.

Dallas Fort Worth International Airport (DFW)

Assistant Vice President

DFW Travelers Aid

Board Member

Primary responsibility to oversee the customer experience efforts at DFW International Airport for International Terminal D.  Responsibilities include oversight of activities related to common use gate and facilities scheduling.  Interfacing with International airline Managers, facilities maintenance and custodial Managers, VIP club management company, Concessions tenants, Customs and Border Protection leadership team, Transportation Security Administration leadership team and numerous other DFW departments that support terminal activities and Customer Experience.

Sr. Terminal Manager - Customer Experience

Primary responsibilites included oversight of passenger service activites for Delta Airlines at the DFW International Airport hub.  Passenger service functions included Ticketing, Gate, Baggage Service, and Passenger Service Agent activities,  Also served as a Care Team Leadership Coordinator.

Delta Air Lines

Passenger Service Manager

Transitioned from entry level position with Delta through their customer service department.  Worked in positions of increasing responsibility from Customer Service Support through Customer Service Supervisor in various stations throughout the Delta system.

Robert Hightower