Joy Kovalsky is a highly skilled recruiter turned Digital Governance Lead at Citi. With extensive experience in stakeholder management, communications, marketing, and problem-solving, Joy has established herself as a results-driven professional focused on supporting the product development process, identifying internal business needs, designing and implementing solutions, and managing processes to allow the different business and support teams to interact in an efficient manner using agile product development methodology.

Joy earned a Diploma in General Studies from Linganore High School and studied BSLA, French, Italian, and Business Administration (Marketing) at Georgetown University. Additionally, she studied towards a BS in French and French Studies at Université Paris-Sorbonne, where she truly enjoyed Ethique à Nicomaque, French cinema, and her theology classes.

As a customer service-oriented individual, Joy enjoys bringing people together and is an integral part of building effective teams. She is committed to her role at Citi because she is passionate about having a more direct impact on consumers through partnerships with digital product teams.

In her free time, Joy enjoys spending time with her family and friends; she is dedicated to her career with Citi and feels connected to the organization's core values, principles, and opportunities for growth.