Cal State Fullerton, College of Business and Economics

Operations Supervisor at Cenegenics Elite Health

Las Vegas, Nevada

Cenegenics Elite Health

Operations Supervisor

- Service Coordinator for Dr. George Shapiro, Cenegenics New York • Leading a team of 4 members responsible for assisting all of Cenegenics Centers nationwide. • Assisting the management team with various projects, reporting, meetings, webinars, presentations• Provide assistance in rolling out new policies/protocols• Processing credits/refunds • Responsible for training/ongoing training of Service Coordinators nationwide to ensure all Policies and Procedures are followed effectively and efficiently • Overseeing Center Service Coordinators for Jacksonville, Houston,  Atlanta, and New York• Provide expertise and services to team members, patients, and other associates with any inquiries or issues• Handling outbound/inbound phone calls• Resolve any issues that may arise which could include investigating, troubleshooting, and coordinating with all parties involved.

Center Services Lead

- Service Coordinator for Dr. George Shapiro, Cenegenics New York • Service Coordinator for Dr. Joseph Bosiljevac• Corporate liaison for Cenegenics Atlantic City, Dallas-FortWorth, Atlanta, Jacksonville, Washington D.C., New York, Philadelphia, Puerto Rico, Chicago, Utah, as well as Corporate support for several Affiliate Physicians• Responsible for handling closes, prelims, program changes, monthly charges, patient requests/inquiries• Assisting management with several urgent projects • Part of the training team for new employees. Continuous mentoring for all junior associates.• Provide expertise and services to team members, patients, and other associates with any inquiries or issues• Handling outbound/inbound phone calls• Resolve any issues that may arise which could include investigating, troubleshooting, and coordinating with all parties involved.

Corporate Operations Specialist

- Delivering five-star quality customer services to high net worth individuals* Handling heavy outbound phone calls to patients re: management of pharmacy shipment, approvals, credit card declines, follow ups, etc.p* Responsible for pharmacy returns: investigate if shipment needs to be re-sent, destroyed, or apply credit on file to patients* Charging Professional Fees (Physician Fees) for Boca Raton patients* Pharmacy batching: scheduling/setting future pharmacy shipments* Handling inbound phone calls from patients re: any pharmacy requests, questions, concerns

Pharmacy Services Coordinator

- Responsible for a high level of Client Service in Providing Staffing to established Las Vegas Companies•Sourcing both passive and assertive candidate in highly competitive job market•Researching candidate compatibility and providing excellence in candidate reliability•Assessing current client hiring trends and growth needs to match well suited professionals•High level of outside and inside sales and marketing•Coaching candidates to help them achieve a higher level of success in their career

Headway Corporate Resources

Recruiter

- Managed and organized property information/customer service/farm department with a staff of 3-4 associates. Increased production up to 90% of the department’s original overall productivity. Sales/Marketing support. Trained new hire sales representative. Assisted sales team with a staff of over 20 account executives. Accomplished quarterly projects given by County Managers. Produced title orders. Created reports using spreadsheet, inventory control, helped in the department's budget control, and submitted expense reports. Coordinated with vendors. Communicated with technical support.  Provided excellent customer services to new and established clients while handling heavy production and phone calls.

Investors Title Company

Customer Service Manager

- Supervised property information/farm department with a staff of 2 or more.Increased customer service production. Organized the department.Sales Support. Organized office parties. Assisted the sales team with a staff of 18 or more and their respective clientele.Conducted customer service presentations to a client or group of clients.

LandAmerica

Customer Service Supervisor (Gateway Title)

- Assisted the sales manager and the entire sales team with a staff 18 or more in all aspects of their duties. Acted as a liaison to the administration executive secretary of the company.Created reports, organized parties, and handled phone calls for the sales team. Coordinated with vendors. Ordered and maintained inventory sales marketing materials.Provided property information, marketing pieces, and title services to clients.Assisted the customer service manager.Processed profiles, sales comparables, etc.Ability to process orders of 50 or more per day.

Mariel M.

Mariel M.