University of Louisiana at Monroe

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Dallas, Texas, United States

Honeywell

Sr. Mobile Security Architect

Migrated and activity monitoring over 10,000 Mobile Devices (iOS, Android, Windows, OnePlus, etc.)Responsible for tracking of device inventory in the MDM cloud environment and performing audits of the AirWatch system.Systems Administration of the MDM AirWatch cloud.  Administering and maintaining of the AirWatch Installation and configuration systems with level 4 support. Be a mentor and work with other vendors and on-site vendors that support the MDM, Microsoft Office 365, and telecommunication systems.Enforce mobile device policies and procedures in the MDM AirWatch environment.Provide support for loading commercial off-the-shelf and in-housed develop mobile applica-tions into the AirWatch application catalog and help deployment of those applications.Prioritize and execute project deployments and updates in a time-sensitive environment.Ability and desire to conduct research and resolve tickets from the end user community for mobile device issues and new products.Directed a team of engineers to plan, design, develop, build and deploy new MDM solutions.Interface with the Microsoft Office 365 cloud with ActiveSync in the current AirWatch cloud and support the development of new MDM non AirWatch solutions.

NTT DATA Corporation

Global Air Watch Admin

Monitor 8,000+ mobile devices supporting 13,000 employees worldwideBuild and maintain the business relationships with internal and external departments to maintain support structure integrity. Create troubleshooting guides for proposed initiatives while with both project and technical teams to refine specifications Create app deployment plan (EX: App beta testing, focus group control, rollout, support)Institute enterprise mobility solutions from inception through implementation Own the overall solution from inception to retirementStudy, analyze and define the impact of the solution on other system components to provide optimal cost/benefit balance to the overall environmentProactively identify issues and risks that may impact a successful project completion. Create action plans and assign responsibility for executionProvide subject matter expertise in the analysis and preparation of specifications and plans for future development of app supportOrganize & assist in overall support metrics to position over during any transitional phases to productionProject Managed      o	MPOS for iPad cash registrar conversion       o	SecureAuth dual authentication       o	Service Now Mobile Asset integration with Air Watch to prevent audit issues      o	Help Desk troubleshooting workflow – AI Chart driven process to ensure all troubleshooting steps are completed to achieve 1st call resolution       o	Creating In-Store Mobility troubleshooting guide for all store managers to resolve simple iOS issues without Help Desk assistance.

Fossil Group, Inc.

Air Watch Mobility Infrastructure Lead

Air Watch MDM EngineerMobile Iron - MDM Engineer CertifiedBuild and maintain the business relationships with internal and external customers/vendorsMobile Carrier Liaison for Santander and Enterprise Assist with the creation and implementation of Mobility policies and proceduresDevelopment and implementation of training programs for mobile solutions Conduct online tutorials and calibrations to ensure all end users are working properlyFacilitate training and calibrations/demonstrations Responsible for all mobile devices for internal customers across the companyResponsible for all configuration and support on Blackberry and Apple DevicesStrong written and verbal communicationProven strong experience on working system issues and escalationWorking Knowledge of internal and vendor systemsBlackberry Enterprise Server 5.0.3 and higherEnterprise MobileAT&TService NowCreate KBs (Knowledge Base) and process materials for field associates Written clear and concise Easy to read and follow for all usersExpert troubleshooting and reasoning skillsExperience in preparation and interpretation of fair value analysis End of Life Mobile CycleResearch and provide suggestion on new technologies developing to boost business productivity Participation in revenue close activities ReconciliationJournal entries

Santander Consumer USA

Mobile Device Management Engineer

Build and Maintain relationships with internal customers including Executive managementBuild and maintain relationships with support departments to ensure product enhancementContributed in an inbound priority-based queue to answer telephone based inquiriesProven strong experience on working system issues and escalationAssisted with technical escalations from our carriers and partners (SAM Help)Creation and implementation of  issue reports to provide quality work and prevent trends Monitor and report support interactions to identify trendsParticipating in POD conferences to share technical knowledgeFacilitated weekly meetings with senior developers to discuss open cases and get/provide strategic feedback Technical mentoring and evaluation of the Technical Support AssociatesConduct one on one technical coaching session with the associates / specialistsStrong ability and desire to thrive and succeed in a rapidly changing environmentBeta testing unreleased/released software/hardwareDebug testing for reporting to program writer to enhance productive and developmentCreate documents to be used as troubleshooting manuals for resolving newly reported software issues

RIM  -  BlackBerry

BPTS Engineer Support Analyst

Liaison for all Executive Management for device maintenanceExtensive knowledge of foreign network setup Comprehensive working knowledge of all Windows and Mac OS systems Comprehensive working knowledge of all iOS, Android, and Windows Mobile PhonesDevelopment of  new troubleshooting solutionsCreation and implementation of policy and procedure for support representativesAssisted with the troubleshooting for all international issues for cellular and data card devices Create and publish troubleshooting KBs Directed  strategy changes and problem solving meetings Fostered a positive workplace environment that contributed team moral

Lonnie May