Komal Lahiri is a highly accomplished executive who has made a name for herself in the tech industry with her extensive experience in global customer operations and localization. With a track record of success in leading cross-functional and diverse teams, she is currently the Senior Director of Global Customer Operations and Localization at WhatsApp.

Lahiri has proven her expertise in driving customer-focused strategies that prioritize user experience and satisfaction at companies like eBay, PayPal, and Facebook. While at Facebook, she led the development of the company's first-ever customer service team, and spearheaded a number of initiatives aimed at helping small and medium-sized businesses succeed on the platform.

Throughout her career, Lahiri has been a vocal advocate for diversity and inclusion, and has played an active role in creating opportunities for underrepresented groups in the tech industry. She is a frequent speaker and panelist at industry events, and has received numerous awards and recognitions for her leadership and contributions to the field of global customer operations.