Karen Zhang is an accomplished data-driven product manager with 9+ years of experience building digital products that cater to customer needs. Armed with a B.S. in Management Science from the University of California, San Diego, she has worked on several projects for well-known organizations in various capacities. Prior to her current role as VP, Product Manager-Global Payments at Citi, Karen was a manager and senior consultant at Deloitte Consulting, where she honed her skills in working collaboratively with diverse teams across departments. She also worked as a Senior Business Analyst and Consultant at Acquity Group, part of Accenture Interactive, as well as a research analyst and intern at The Lancer Group and Frontier Markets Asset Management, respectively.

Karen is known for her evidence-based approach to decision-making and her ability to leverage user research, market research, and data to guide product decisions. Her skills also include making organized product launches, being an excellent team player and leader, and exhibiting a customer-driven approach to digital product design.