Tyna (Ernestine) Chua Plemmons

Tyna Plemmons is a well-known expert in the digital transformation, customer service and support, and supply chain. With an AB in Economics from Ateneo de Manila University and an MBA in production and operations management from San Diego State University, she has studied extensively in various fields such as scaling for excellence, artificial intelligence, and the power of stories to fuel innovation. Plemmons has served in multiple prestigious positions such as Chief-of-Staff, Director of Lifecycle Digital Enterprise Solutions at Cisco, formerly Chief-of-Staff, Director of Customer Experience Digital Transformation at Cisco, and Business Architect Director at Salesforce. With her extensive experience in Service Cloud, Sales Cloud, and Social Media, she has been able to help businesses transform many aspects of their operations, allowing them to become more efficient and effective in their service delivery.

Through her vast professional experience, Plemmons has honed her skills in digital transformation, customer 360, customer service and support, service cloud, sales cloud, social media, and supply chain. She possesses interdisciplinary knowledge and practical experience, making her an asset to any company looking to improve their performance, extend their reach, and achieve scalable excellence. Whether it's through managing logistics, developing marketing strategies, or teaching at the university level, Tyna Plemmons has proven herself to be a versatile and valuable asset to any team.