Neal Kaplan is a skilled Technical Documentation Manager with extensive experience in managing and developing user assistance solutions. He is a graduate of University of California, Berkeley, and has worked in several companies such as Google, Exabeam, Splunk, Interana, Condeco, Ayasdi, Zuora, Openwave, Crystal Dynamics, Oracle, Required Technologies, Viquity, Saba, and Informix Software. He specializes in technical documentation, training, customer support, performance metrics, user assistance insights and analytics, customer self-support and education, information architecture, content strategy, mentoring, cross-functional leadership, and project management. Kaplan collaborates with various departments across the organization to determine internal and external user requirements and measures results to provide the best user experience. He works with product management to define the product narrative and ensures it is reflected in the help systems. Kaplan has excellent written and oral communication skills and builds and manages teams to fulfill objectives.