Tante Marie Cooking School

Columbia Business School

University of California, Berkeley - Walter A. Haas School of Business

West Coast University

University of Massachusetts, Amherst

South Dakota State University

Stanford University

Wine Scholar Guild

Head of Product Management / Chief Product Officer - Driving companies through innovation and global market disruption

Plano, Texas, United States

Under the umbrella of global managed payments I co-drove the transformation of onboarding, Tax, and KYC (Know Your Customer) initiatives. Worked with Risk, Compliance, Anti-money laundering, Service Design, Customer Service, User Experience, Project Management,  and Engineering teams.

eBay

Product Management Consultant

Pre-IPO last mile delivery and logistics company.

Reporting to the CEO, I lead a staff of 23 in Product Management, UX design and research, program management, tech support, and engineering in US, Romania, and Colombia.

I grew the product management department five fold, hired a Director of Engineering, and created a 2 yr roadmap.  Leading development of APIs, web interfaces for clients (Walmart, Kroger, Albertsons), and driver mobile apps.  Determined innovative ways of engaging drivers and raising driver payouts while increasing the bottom line.

Created OKRs to realign the company, designed an A/B testing framework, aligned the company on Scrum methodology, and onboarded new engineering partners.

Point Pickup

Senior Director of Product Management and Development

Recruited to transform online shopping, enhance omnichannel, and improve fulfillment experiences for <a href="http://jcpenney.com">jcpenney.com</a> and stores.

Led a team of 40+ in web and mobile product management and user experience for Cart, Checkout, Enterprise Fulfillment, Payments, Lists, Customer Account Management, Buy Online Pick Up in Store, UX Research, UX Design, and A/B testing employing Agile methodology.  Employed agile methodology, drove stakeholder consensus, gathered requirements from 23 stakeholders.

-  Exceeded KPIs by 20% in my first 90 days by innovating products and driving reduction in delivery promise times.

JCPenney

Director of Product Management

Lured to develop a high performing product management organization for both online and brick-and-mortar channels by bringing together disparate online and offline departments to drive customer retention and growth.

Second level manager headed product management staff of 12 in New York, Silicon Valley, and Austin to build enhancements of eCommerce systems at <a href="http://Macys.com">Macys.com</a> and <a href="http://Bloomingdales.com">Bloomingdales.com</a>.  These systems bring all the content to the website and get data from inventory, pricing, merchandising, and vendor systems.  The systems include: product catalog, item setup management, catalog management, site merchandising, pricing, marketing, promotion management, imaging systems, retail planning and forecasting, and data services for all channels: <a href="http://macys.com">macys.com</a>, <a href="http://bloomingdales.com">bloomingdales.com</a>, email, mobile, search, in-store systems, and future omnichannel opportunities.

Responsible for driving stakeholder consensus, gathering requirements, establishing and maintaining cross-functional key relationships with the Buying, Planning, Merchandising, Creative, Marketing, and Analytics stakeholders, building stakeholder consensus, and for monitoring emerging technologies. Drove joint initiatives with various teams including: Marketing & Merchandising Systems, Data Services, Production, Quality Engineering, Operations, and Macy’s Systems and Technology.

-  Contributed to $423M in annual business: creation of new revenues, loss prevention of existing revenues, and operational savings through process improvements.

-  Reduced by 80% friction within internal teams within my first 90 days.

Macy's

Brought on to transform global eCommerce by creating global capabilities for international markets so that they become a part of a global store for Walmart customers.

Developed global eCommerce expansion strategy and roadmap for emerging grocery and general merchandise markets in Mexico, India, Chile, Argentina, and South Africa.  Collaborated with cross-functional executive leadership on the KPIs for the 3-yr Long Range Plan.


WALMART GLOBAL ECOMMERCE continued

Led agile web and mobile product management to drive entire eCommerce re-platforming of Walmart’s UK market, <a href="http://George.com">George.com</a>.  Partnered with 120+ globally dispersed cross-functional team members in US, UK, Bulgaria, and India.  Capabilities included Customer Acquisition and Retention (SEO and SEM), Search and Browse, Personalization, Promotions, Checkout, Payments, Fraud, Customer Service, and Logistics.  Omnichannel features included Lockers and Buy Online and Pickup in store.

Innovation & Community Impacts:
For Hack Day designed a mobile app prototype for grocery shopping from recipe selection to weekly planning of meals and home delivery.  Conceived and built an online community for product management. Co-led the building of an Innovation Portal to enable Walmart’s 2M+ employees to collaborate on innovation ideas.  Selected as one of 11 employees to represent Walmart and consult to the department of Homeland Security and Emergency Preparedness on disaster relief projects in New Orleans.

Represented Walmart as a panel member on career development at Haas School of Business at the University of California at Berkeley.

-  Transformed UK eCommerce by increasing forecasted revenues by $97M and reducing operational costs by $1.6M
-  Delivered complex back-end migration program within 6 months that was slated to take 18-24 months by collaborating effectively with partners in US, UK, Bulgaria, and India.

Walmart eCommerce

Group Product Manager

General Manager and founder of boutique firm that provided strategy, operations, technology and product management consulting services.

Achieved $105M+ value for clients and enabled an IPO filing of $2B+.  Clients included:

HP: Presided over development of an enterprise tool to detect data issues in supply chain system.  Led cross-functional team of 8 in US, Mexico, Singapore, and China.  Drove product vision and strategic planning, created stakeholder management plans, generated prioritized roadmaps, determined needs from 12 senior management stakeholders in Finance, Operations, Logistics, and Technology, and performed full lifecycle management.
-  Drove over $23M in annual benefit through detection of price overruns in supply chain.
-  Increased by 60% output of Chinese team through effective mentorship.

Telephia: (now Nielsen Mobile) Directed product and technology teams in US and India in the redesign of a B2B web survey enterprise tool generating 20% of company’s revenues.  Created product strategy, leveraged market research, and influenced Sales, Marketing, Engineering, and Operations.
- Increased pro-forma revenue forecasts by 43% by designing innovative new B2B tool.
- Decreased product launch times by 35% by redesigning business processes.

Epocrates: (now part of athena health) Reporting to CFO and CTO led cross-functional team of 8 spanning Finance, Accounting, and Engineering to design a financial datamart to perform accurate revenue recognition for the mobile subscription business enabling S1 filing required for IPO.
-  Enabled $2B+ IPO filing by developing SOX compliant financial product.

PG&E: Led scoping and delivery of B2B and B2C energy efficiency, solar, smart meter, and enterprise security projects.
-  Saved $4M+ by financial modeling of long term costs on a SaaS project.
-  Accelerated by 70% smart meter rollouts for 10 internal and vendor teams.
-  Created a solution of allocating net metering energy credits for 3.6M solar households.

Acinti Corporation

Chief Executive Officer

C-level consulting to start-ups

-  Developed a new vertical channel strategy for a Cash Advance and Check Cashing business to enter a new market for under-banked and un-banked customers.
-  Innovated an industry first fingerprint identification methodology to substantially reduce fraud and payback defaults.

Start-ups

Chief Product Officer Consultant

Recruited to co-create a start-up and generate revenue models for this goods and services marketplace for SMBs.

General management and P&L responsibility of the marketplace platform for small and medium sized non-profit businesses.  Built from ground-up operations, content management, product management, and engineering with 12 directs in US and India.  Created business cases, collaborated with Marketing on pricing and product positioning.  Developed multi-year eCommerce strategy and roadmaps to exceed business objectives.  Performed SWOT and competitive analysis.  Managed technology vendor partnerships and led user research.

-  Launched an effective start-up and created a $20M revenue stream in under six months.
-  Created first-of-its-kind marketplace to sell services online.

Prior Experience: Director of Advanced Technology, Consulting CTO, and Software Engineer.

Sudhir Nakhwa

Sudhir Nakhwa