Jennifer Kelley is a highly experienced Community Strategist and Customer Experience professional. With a strong background in managing digital customer engagement programs and building successful online communities, Jennifer has helped numerous organizations optimize and scale their community programs and customer success operations.

Jennifer's 20 years of expertise includes online community strategy and building, digital transformation, SaaS adoption, community migrations, social business, solution consulting, change management, and measurement strategies. She has also developed skills in knowledge management, communications, and partner ecosystem engagement.

Jennifer's qualifications include a Bachelor of Arts (BA) from Columbia University in the City of New York, Masters from New York University, and a diverse portfolio of past roles that ranges from strategic/solution consultant and program lead to management positions in Delivery Operations, Customer Success Operations (PMO), and External Communities.

Jennifer's current role as a Community Strategist - Customer Community at Commvault involves helping organizations run successful customer communities, build and scale digital engagement programs, integrate platform solutions, and foster customer success. In past roles, Jennifer has held positions at Khoros, Jive Software, CMD Agency, White Horse, and Arc: eConsultancy - where she has helped organizations optimize customer and partner relationships, improve customer experience, and implement digital transformation strategies.