Global Client Delivery Executive at Atos

London, Canada Metropolitan Area

Atos

Global Client Delivery Executive

Global Service Delivery Director

INSURANCE / RETAIL and CONSUMER GOODSAs a Managing Partner with experience in various domains, including the Canadian Insurance practice, Banking, and Retail Consumer Goods, I am accountable for end-to-end governance of the accounts assigned to me. This includes maintaining client satisfaction at the C level, sustaining operations, providing strategic interlock with the Cognizant Horizontal teams, contract management, introducing innovative solutions to the client, and achieving all financial targets. •	Responsible for governance and executive management of accounts assigned to me•	Responsible for setting up the Global Insurance PMCOE (Insurance)•	Responsible for achieving Revenue and GP targets.•	Responsible for strategic alignment with relevant horizontal teams•	Responsible for sustaining operations within the service level targets as defined within the contract

Cognizant

Managing Partner

HEALTH SHARED SERVICES OF BRITISH COLUMBIA (HSSBC)As a Project Executive, I was accountable for end-to-end executive management of the outsourced services provided to the Health Authorities of the HSSBC account. This includes maintaining client satisfaction at the executive level, sustaining operations, providing strategic direction to the IBM teams assigned to the account, introducing innovation solutions to the client, and achieving all financial targets. •	Responsible for governance and executive management of the account (CEO/CIO/Board)•	Responsible for achieving (and exceeding) revenue and GP targets.•	Responsible for providing strategic direction to the IBM teams assigned to the account•	Responsible for sustaining operations within the service level targets as defined within the contract

IBM Global Services

Project Executive

MANULIFE ACCOUNTExecutive accountability for all project and technical solutions provided by IBM to the Manulife account. Manulife is one of IBM’s largest Canadian client’s, with 260+ projects and 125+ technical solutions in flight at any given time. Responsible for providing strategic direction to the IBM teams assigned to the account and accountable for all finances (GP, revenue and P&L) associated within the PMO and RFS (Request for Services) space. •	Member of Executive team responsible for the 2011 contract renewal, which included a 7-year extension of services worth more than $800 million.•	Responsible for providing overall strategic direction of the project and technical solutions space.•	Responsible for all revenue and GP targets.•	Responsible for maintaining client satisfaction.

ATB (ALBERTA TREASURY BOARD) ACCOUNTHeld executive accountability for all project and technical solutions provided by IBM to the Alberta Treasury Board account. Provided strategic business direction to the IBM technical teams assigned to the account, and held overall accountability of the finances (budget, GP, revenue, P&L). Was a member of the Senior Executive team that provided end to end management of the outsourced technical services to the ATB account. •	Responsible for providing overall strategic direction of the project and technical solutions space.•	Responsible for revenue and GP targets.•	Responsible for maintaining client satisfaction.

ATB, SUN LIFE, MANULIFE ACCOUNTSResponsible for the management of a large team of Project Managers assigned to account specific work on 3 Strategic Outsourcing accounts (ATB, Sun Life and Manulife). The team is responsible for the end to end execution of client specific projects, which are governed by the contract specifics within each account. •	Responsible for the assignments of a large team of Project Managers to various SO accounts to accommodate the delivery of project specific requirements.•	Overall responsibility for the career development, and mentoring of the collective team.•	Overall responsibility for the utilization and profitability of each PM on their respective assignments.

Executive Program Manager

IBM BUSINESS TRANSFORMATION OFFICE and BMSResponsible for the management of 20 Project Managers, Consultants, and BA’s on 2 technical teams. The BT (Business Transformation) team leads engagements to enable major GTS (Global Technology Services) and IBM Corporate Operational Initiatives. The BMS (Business Management Systems) team provides business partners with end-to-end management of the Business Management Systems, including comprehensive client support, data management and WW representation. •	Responsible for the implementation of the SBO RFS Process, and PMO, which governs all projects undertaken by Shared Business Operations.•	Led the Canadian SO implementation of OATS (Opportunity Approval and Tracking System), which reported to a Senior Executive Steering Committee. The project was implemented on-time and within budget with a “very satisfied” Coscard rating.•	Responsible for the end-to-end management of the SBO/ITS Business Relationship, including project tracking, financial management and client satisfaction.•	Responsible for providing project management and technical support to the Canadian Blue Harmony (SAP) implementation within IBM.

PROJECT EXECUTIVE - MANULIFE ACCOUNTClient facing program manager, responsible for the management of all phases of critical projects, including solution design, proposal preparation and presentation, initiation, planning, execution, control and closeout. •	Managed the Manulife Investment Program that addressed multiple service offerings designed to retain future business and strengthen client relations. This program spanned 34 months, had a budget of over $20,000,000, and reported directly to a group of Executive stakeholders (Client and IBM).•	Developed the technical proposal for, and successfully executed the Canadian Restructuring Program, which was a major initiative that included 52 sub-projects designed to improve the overall efficiencies of the IBM services offered to Manulife.•	Provided overall program/project management on Manulife/John Hancock Integration project, which integrated the technical infrastructure of the newly acquired John Hancock and Maritime Life Insurance companies with Manulife Financial. This multi-phased project spanned a period of several months, reported directly to an executive stakeholder committee of key Manulife Business Units, and was ultimately delivered on-time and within budget. The final project was delivered successfully and met the pre-defined “Day One” delivery date.•	Provided end-to-end project management, including the technical solution proposal for the GB Hub project, which was a critical Manulife initiative that replaced the core Group Benefits Administration System with a new third party product offering. This multi-phased project spanned a period of several months, with a budget of over $7,500,000. The project was delivered to Manulife on-time, within budget, and with a “very satisfied” COSCard review.

Executive Project Manager/Solution Manager

ENGAGEMENT SERVICESManaged a team of Engagement Managers, Project Managers, Architects, Consultants and Analysts to provide technical solutions to Manulife Divisional IT projects. Responsibilities included the overall management of Engagement Services, including budget, project/work assignments, quality control, as well as the professional development of the overall team.•	Member of the Canadian Division Distribution Systems management team•	Overall accountability for managing cross divisional e-commerce projects within Manulife.

Manulife

Senior Program Director

CANADIAN DISTRIBUTION SYSTEMSResponsible for end to end management of multiple technical projects. •	Member of the Canadian Division Distribution Systems management team with overall accountability for managing cross divisional e-commerce projects within Manulife.•	Provided overall project management for Repsource, which provided a new communications / technology portal to Manulife, and which was responsible for a significant process change in the way Manulife conducted business and communicated with their Advisors. The project was highly successful, and was formally recognized by the Senior Executive Committee at a number of technology forums and events.

Senior Project Manager

PRODUCT MANAGER (Ultimate Estimate)Responsible for the overall project management and product development of an industry specific, global estimating software package. Responsibilities included defining the architecture, design, and on-going development of the product, including technologies chosen, release cycles, new features, security etc.•	Managed a large number of customer specific software integration projects, which involved workflow analysis and systems integration throughout North America.•	Led a team of IT professionals to provide support for the full life-cycle of the product.•	Provided contract negotiation with key 3rd party distributors.•	Managed a major project to establish an industry standard for the provisioning of vendor pricing data, and how it interacts with proprietary technologies and data schemas.•	Multiple project management and consulting assignments.

Kurt Sinding

Kurt Sinding