Monica Caison has successfully delivered exceptional customer experiences for top brands in consumer electronics and service industries. She has a Bachelor of Science degree in Information Systems Management from the Jack Baskin School of Engineering at the University of California, Santa Cruz. Her expertise in designing award-winning products and services has positively impacted millions of people globally. Her measure of success includes brand loyalty and employee empowerment. Monica Caison is passionate about helping people across all walks of life to discover new things and live fuller lives through her work. She has worked as a Senior Product Support Manager, Product Support Manager, Customer Support Knowledge Manager, and Technical Customer Support Representative at GoPro. Before that, she worked as an Implementation Consultant and Human Resources Projects Assistant at Tensoft Inc. and the University of California, Santa Cruz, respectively. Monica Caison is a Principal at Caison Consulting LLC.