Melbourne University

Principal Designer at Meld Studios

Melbourne, Victoria, Australia

Meld Studios

Principal

Driving human centred design at PTV.  I lead a team whose role is to apply disruptive thinking, to incubate and define opportunities for innovation across the end-to-end customer journey.  We champion diverse and innovative thinking, and collaborate to get the best results.   Our role is to create spaces and offers that consider the needs of customers on all modes of public transport, and the integration of urban development within a community.

Public Transport Victoria

Manager, Product Development

Making sure as a business we understand how our products and services fit into customers' lives.  And not just understand, but also think about and manage the customer impacts before we make any change or introduce anything new.  Working with projects and business units right from concept stage through to implementation - sometimes providing expert advice, or training in our tools and techniques, and other times running design projects from end to end.

National Australia Bank

Customer Experience Design

Group Brand Strategy

Strategic Procurement

Alexandra Almond