University of Phoenix

University of Notre Dame

The University of Montana

Ecommerce Channel Leader at Allegion US

Greater Indianapolis

Allegion US

Ecommerce Channel Leader

Direct the organization-wide activities of an ecommerce team impacting a $125MM P&L. Supported Omni-channel fulfillment strategies of buy online pick up in store, vendor direct to consumer fulfillment, ship from store and warehouse to consumer. Drove strategy and operations for merchandising, creative, user experience, analytics, and operations. Partner with CIO to establish the IT roadmap, budget, resource requirements, and development of desktop and mobile platforms.  Develop and lead the process for executing national promotional cadence and drive channel growth. 
            

    
    

    
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hhgregg

Vice President, Ecommerce

Constructed drop ship and marketplace strategy, negotiated vendor contracts, implemented CommerceHub Order Stream and Product Stream, and built teams to manage new channels. Collaborated with retail merchandising and store leaders to improve customer experience and maximize sales. Hired, directed and mentored merchants and user experience teams.

Director Ecommerce

Leading efforts to implement a new supplier direct fulfillment program for a brick & mortar retailer. Responsibilities include: Designing & evaluating processes to support day-to-day operations, negotiating vendor contracts, implementing CommerceHub Order Stream and Product Stream, identifying resource requirements and training team to support new business model.

Independ

Program Director

Directed team of four, responsible for the day-to-day support of $325M vendor direct to customer sales orders. Managed internal operating statement (P & L) for vendor direct expense.

Key Achievement:
Vendor Integration To CommerceHub Platform
-  Defined order flow and customer/vendor interactions required to implement the “endless isle” strategy and improve customer experience.
-  Developed and implemented supply chain guidelines for drop ship suppliers which achieved vendor compliance.
-  Reduced operational cost by 10%, improved customer experience, provided complete visibility of order status and vendor performance.
            

    
    

    
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OfficeMax

Director, Order Management

Responsible for driving consumer engagement across internal eCommerce businesses as well as external websites such as Amazon, by improving the customer experience and conversion rates at customer touch points.

-  Directed a cohesive multi-channel customer experience through the development of critical Digital operational processes and governance to ensure accurate weekly site changeovers which resulted in 68% reduction in website errors
-  P & L responsibility for vendor direct freight, customer service, and cancelled orders (demand vs. delivered)
-  Directed digital content operations and promotional execution strategies including data governance
-  Facilitate and managed all tasks during high promotional periods such as Blk Friday & Christmas.
-  Optimize and manage the day-to-day ecommerce order fulfillment from order to cash including KPI’s

-  Core business leader in prioritization, design and implementation of strategic and tactical business plans for websites as well as backend systems.
            

    
    

    
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Director, Ecommerce Operations

- Program managed cross-functional team tasked with developing and implementing system requirements and business processes to change the fulfillment model from a stocked model to a non-stock, vendor direct to customer model for technology products and create business model for sales growth.

-  As a merger activity, converted order fulfillment from acquisition system to parent company system which resulted in significant cost savings and improved customer experience.

Diane Prahlad

Diane Prahlad