Mark Johnson is an experienced Business Analyst, Software Developer, and Crisis Triage specialist. He has worked with several renowned organizations, including Dell and Kentucky Health Benefits Exchange, as a Senior Business System Advisor and Business Analyst, respectively. He has excellent technical and functional requirements gathering skills, which make him proficient in translating those needs between IT professionals and non-technical business associates. With a degree in Computer Science from Sullivan University, he has become an expert in .NET development using Visual Studio and Delphi. Mark is a skilled incident management and product delivery manager with exceptional customer service and PR skills. He has a proven track record of handling major incidents with crisis triage and successfully making stakeholders happy.