Jim Hudson is a dynamic business leader with a Ph.D. in Computer Science, bringing a unique cross-disciplinary skillset to the industry. As an expert in leveraging customer insights, he has a proven track record of producing highly profitable brands with great products, experiences, and fit within the market. Having managed centralized and globally distributed teams in marketplace development, design, research, and user experience, Jim is exceptional at synthesizing quantitative and qualitative research methods while creating and developing large-scale NPS programs. He has worked in various organizations, including Facebook, Ten-X, PayPal, IBM Research, and Pitney Bowes, where he used his expertise in finance, financial systems, and usability to deliver value.