Adrian Bushnell is the Founder & MD of PAN Research, a leading agency specializing in Mystery Shopping and Customer Experience Research. With a background in Marketing and Online Marketing, Mr. Bushnell has a proven track record in improving frontline service and sales performance, as well as conducting competitor benchmarking and market intelligence analysis. He has worked with a diverse range of large brands in sectors such as Motor, Financial Services, Retail, Telecoms, Consumer Services & Hospitality. Bushnell is an expert in delivering quantifiable and actionable results leading to real performance improvement. He is also well-versed in customer satisfaction & retention surveys, website user testing, video and audio recorded mystery shops, retail and pricing audits.