Karen Banks is a skilled professional with expertise in Marketing Research and Organizational Development. She is currently serving as the Chief Community Engagement Officer at Family House Inc. where she builds corporate and community engagement to support families in need. With a master's degree in Organizational Development from the University of San Francisco and a BA in Psychology and Marketing from San Francisco State University, Karen has extensive experience in collecting qualitative and quantitative consumer data. Apart from her current role, Karen has also held several leadership positions at Family House Inc., including Director of Volunteer Programs, Human Resource & Volunteer Manager, and Volunteer Coordinator. Before joining Family House, she worked as a Customer Support & Resale Manager at Dome Cleaning, Inc., a SmartRevenue Consultant at Smart Revenue, a Business Supervisor at Fleischman Field Research, and a Marketing Intern at Inventor's Publishing & Research. Karen's expertise includes SPSS, Microsoft Office, Marketing Research, and Focus Groups. She also has Master's-level competence in Organizational Behavior, Organization Theory, Research, Organizational Diagnosis, HR, Change Implementation, Group Facilitation, and OD Evaluation, with emphasis on Human Resources.