Jyotsna Shrivastava is an experienced IT Project and Service Manager with a career that spans consulting for Pharmaceutical, BFS, and Telecom clients. She excels at managing IT projects of varying complexity and size, with an unwavering commitment to meeting customer expectations by delivering high-quality outputs within schedule. Shrivastava has worked with global teams comprising both internal resources and external IT partners while leveraging her business, technical, and management acumen across organizations to communicate effectively. She brings with her international exposure having worked at client location in the UK. Shrivastava is process-oriented, self-motivated, trustworthy, adaptable, a continuous learner, and possesses the ability to multitask.

Shrivastava’s key competencies are IT Project Management, IT Service Management, IT Project Estimation, Team Mentoring, Client Engagement, Communication, CMMI, ITIL, Waterfall, Agile, Risk Management, Deployment Management, Testing Management, Defect Management, and Quantitative Project Management. Her technological expertise includes MS Office (Project, Excel, Word, PowerPoint), BMC Remedy, ServiceNow, JIRA, SAP Solution Manager (ChaRM), SAP, Java, and XML. Shrivastava also holds the certifications of CFA Level 1, SCWCD, and SCJP.

Over the years, Shrivastava has managed multiple IT projects across various industries, has successfully delivered SAP cloud migration projects with tight timelines that involved coordination with multiple external IT vendors. Additionally, she has maintained projects at CMMI Level 5, leveraging best practices like Quantitative Project Management, Defect Management, and Causal analysis of defects. She has also represented her account during internal IT audits. Shrivastava is credited with the successful completion of multiple SAP service transitions from development teams to support teams, and she has also cleared CFA Level I.

To contact Jyotsna Shrivastava, email her at jyotsna.2408@gmail.com and find out how she can add value to your organization.