Bvopm Erik Burgos is a versatile and decisive IT professional with a demonstrated history of delivering outstanding IT Service Management governance, information security compliance implementation, agile methodologies, business service process improvements, and engineering automation processes in a complex multi-billion-revenue enterprise environment. He boasts a B.S. in Mechanical Engineering from Southern Methodist University and a Certificate in Fundamentals of Art from Art Instruction Schools, and is fluent in both English and Spanish. Burgos has experience in systems engineering, programming, project management, and supplier delivery management. He has worked as the Manager of IT Service Management, Endpoint Systems Engineer, IT Field Support Specialist Lead, and IT Field Support Analyst at Rent-A-Center, and has also been the Self Proprietor at Semilla Productions, Processor at Liberty Tax Service, President at Magdaleno Leadership Institute, Vice President of Operations Consultant at Magdaleno Consulting Group, LLC, and Student Coordinator at Diversity & Community Engagement.