Vincent Scoma, a San Francisco State University graduate with a Bachelor of Psychology, is a customer-focused support specialist with an exceptional passion for customer success. Scoma has an Associate's degree in Social Sciences and Math and Science from Los Medanos College, which significantly helps him in his research and quest for knowledge to provide a delightful customer experience. He is a Senior Support Engineer at Recharge Payments, where he is always dedicated to finding solutions for customer concerns. Before this, he served as a Support Engineer, a Customer Happiness Specialist at Articulate, Senior Support Specialist at Riskalyze, Account Representative I at Bay Alarm Company, Assistant Teacher at Community Gatepath, and Assistant Manager at Cold Stone Creamery.

As a proactive support specialist, Vincent Scoma has developed a wealth of experience in handling customer support and service-oriented roles, leveraging his strong communication skills, passion for customer satisfaction, and people-oriented approach to establish a reputation as one of the industry's most proficient professionals. He has experience in handling customers, resolving complaints, technical support, ensuring customer needs are met, and also mediating between customers and his organization's management team.