James Estigoy is a highly experienced Client Management and Service Delivery professional with more than 18 years of experience in the IT outsourcing industry. With a proven track record of managing diverse teams in global accounts, James is result-oriented and has successfully driven a culture of service excellence in all his endeavors. He has extensive experience in meeting SLAs and delivering solutions that exceed client expectations. James is also fluent in both English and Spanish, and has experience living and working in Latin America as a regional leader. He is a specialist in Leadership and Service Delivery Management for global, multicultural accounts, Client Improvement Plans, New Business Logo transformations, and Data Centre Migrations. James has worked with top multinational corporations such as HP Enterprise Services, AIG, and CompuCom, and is currently the Sr. Service Delivery Manager - Cloud Services at NIBCO INC.