San Francisco State University

Client Support Specialist

- Responsible for all inbound correspondence and providing timely resolution for 50-100 cases daily.• Work cross-functionally to assist Sales and CSM teams new client aquistion and onboarding.• Support managed enterprise accounts through the processing of payments and account provisioning.• Reporting of client feature requests and product feedback to the Engineering team for review.• Performed internal product testing to identify possible improvements, bugs, and better user experience.• Individual weekly projects including Help Center overhaul, creation of new hire onboarding materials as well asmonitoring internal department tasks.

DocSend

Customer Support Specialist

- Created and established a Help Center to streamline customer support FAQs, including videos and help articles.• Routinely received high marks in customer satisfaction via customer experience surveys.• First point of contact for inbound enterprise-level clients, qualifying 1-2 monthly, minimum $100K potential.• Active in day to day sales vetting process by outlining contract terms and available product subscriptions.

HouseCanary

- Training of new employees for serving positions through 4 stage training programs- Average daily sales of $3,000 with restaurants serving upwards of 100 guests per night- Creating and maintaining a positive atmosphere for guests through demeanor and appearance- Ability to delegate tasks and manage time under stressful situations

Paragary Restaurant Group

Server - Hock Farm

Having developed a family company my experience has greatly expanded. Taking the initiative to assist customers continues to be one of my career goals and in this role I was able to excel.- Managing of incoming calls for client delivery and FAQ’s- Monitoring of inventory and scheduling of new product deliveries

Diamond Mountain Farms

Operations Lead

Consistency would be the keyword to describe my time at Lending Club as the position called for continual contact with hundreds of customers on a daily basis.- Average of 100 calls and emails daily to provide members with accurate information regarding their accounts.- Consistent performance reviews within the top 5% of a 100+ employees department

Lending Club

Member Support Representative

- 100 daily outbound calls discussing benefits and application of company products- Ability to describe and sell online account services based on electronic revenue information to a variety of small businesses- Maintained current clients and future leads through Google and Excel spreadsheets

Womply

Account Executive

- Responsible for customer experience through service of cocktails and description of daily specials.- Average daily sales of $3,000 with restaurant serving upwards of 100 guests per night- Creating and maintaining a positive atmosphere for guests through demeanor and appearance

The Grand Cafe

Bartender/Server Trainer

- ServSafe standards upheld while seeing over 300 covers with 3 rotating service shifts throughout the day- Responsible for $2,000 in individual sales while coaching new employees, including 5 tables with groups of 2-10 guests each- Diverse consumers granted access to a wide range of face to face customer involvement- Multi-tasking is very important as upwards of three separate groups of 2-10 customers all need service at once