Erik Burgos is a versatile and decisive professional with a demonstrated history of delivering exceptional IT Service Management governance, information security compliance implementation, agile methodologies, business service process improvements, and engineering automation processes. With extensive experience in troubleshooting, evaluating, and updating endpoints using endpoint management tools to bolster 100% point-of-sale device security compliance. He has also proven ability to automate and optimize troubleshooting processes, reducing engineer and IT service desk work hours significantly. He has studied B.S. Mechanical Engineering at Southern Methodist University and has a certificate in Fundamentals of Art from Art Instruction Schools. He is currently serving as a Manager of IT Service Management at Rent-A-Center where he has previously served as a Supplier Delivery Analyst II, Endpoint Systems Engineer, IT Field Support Specialist Lead, IT Field Support Analyst, among other positions. He has also previously worked as a Self Proprietor at Semilla Productions, as Processor at Liberty Tax Service, as President at Magdaleno Leadership Institute, and as Vice President of Operations Consultant at Magdaleno Consulting Group, LLC. Erik Burgos is proficient in English and Spanish and is experienced in project management, supplier/vendor governance, risk assessment, KPI/SLA compliance monitoring, and strategic alignments.